BookOnlineReviews 10,223

Brenda made getting the reservation easy and quick and at all time friendly and professional. She made the experience great, better than I have in the past.
Thank her again for me
Dave

Great
It was a little bit complicated since I had an existing reservation and the group paid for the first room and I paid for the second room. Service was great getting it all worked out thank you.

When trying to give credit card number kept cutting me off and putting in wrong credit card number 3 times then got the security number wrong 3 times

Marcus Antonio hung up on me before I decided to confirm. Shortly thereafter I received a text saying he made the reservation.
Within minutes I called back and spoke with Jan and she processed and canceled the unauthorized reservation Marcus made.
I am very disappointed in his service.

The representative who helped me was upfront with all fees and incredibly kind. He provided great customer service. He confirmed that I understood each step of the process. Very nice doing business with him.

Representative lead me to believe that he was with Staybridge Suites.
He is not!

Our reservations with very well professionally done. Great information understood everything that was mention answered all my questions.

I needed help with an extension to my original planned stay. The person I spoke with made it happen and was very kind and helpful. Excellent customer service.

Austin was very good and professional in setting my appointment. Unfortunately, I had to cancel the reservation due to scheduling issues but it did a good job.

Thought i was talking directly to the hotel, jesus lied to me about cancellation policy. Hotel told me they knew nothing about $1800. 00 charge to my credit card.
Its a nightmare trying to get a refund

John was very courteous and patiently worked with me through my confusion with dates, allowing me to take my time. Most of all he helped me find the best rate for my group.

Quick and efficient - thank you! I called you to book a room when literally we were at the airport and my partner and I realized we each thought the other made a reservation! We did it over the phone and I appreciate your service!

We were able to book at the last minute a hotel so that we could spend the evening in Lancaster and celebrate our oldest daughter's birthday representative was very kind and accommodating. Greatly appreciate it!

Gabriel was patient. He was so much more helpful than the other agents I had called. He gave me all the correct pricing and was very pleasant to work with. Excellent person.

I asked the booking agent if we could cancel at any time and they said yes but did not give details that we have to provide documentation for the cancellation. They also did not tell me I would be pre-paying for my reservation but that I had to book with them in order to make sure we got the pet friendly rooms.

Thank you Joyce for handling my booking. You were very clear, straight forward and friendly. Thank you for making this experience so pleasurable

Needed to rent room in Bellingham to see my grand daughters times two in local Nutcracker. Needed 3 nights and wanted to understand room charges and location of room.
May need to use uber, had questions, very informative and helpful.
Thank you, Steeve

I only reserved one night one room and ended up with 3 reservations for 2 rooms. Tried calling back but got no assistance because they were non-refundable. Had to get the hotel to cancel 2 rooms which they did thankfully