BookOnlineReviews 10,239

I don't think she understood what i was saying but she was ok

She was very Pleasant to speak with. She was very helpful and explained everything in detail.

Rebecca is Phenomenal, very Professional, patient and polite! Thank you, Rebecca! Enjoy your weekend, the rest of the summer and the years ahead!?

I wanted to make a new reservation and you just turned me over to some else actually an automated system when I wanted to talk to a person about my situation. Didn't truly listen to me. But I need a room for tomorrow night so I will try and call again..

Excellent service. Quick and comprehensive service.

Thank you Jeff. You did a good job. However, i think It would be great if you could have given me a direct line to the Hotel. Considering there are so many online places I could book a room at the Delta Armouries in London Ontario it is odd that the computer was saying that there were no rooms available.
But YOU did a good job. Polite, listening, helpful as much as you were allowed to be.

I made a pre-registration for Fairfield by Marriott in Leavenworth Kansas. I found the young lady very helpful and answered all the questions that I had concern with.

Claudia took my reservation and was patient with me very helpful awesome to talk to thank u so much

Very pleasant and very helpful. She answered all the questions I had.

I have diabetes and specifically asked if the hotel had a fitness center. I use exercise to help maintain my blood sugar after I eat.
After I had already prepaid and checked-in I realized once I got to the room that there was no fitness center.

Joyce was very helpful. She is an asset to your booking hotels. Customer service is better served by live people who understand travel and destinations.

I had a pleasant experience with my representative on the phone he was very professional and courteous

Agent was great took time to locate a place with in the area I requested. Took time to find exactly what I needed.

I was told that the age policy was 18+ when it was in fact 21+. I asked multiple times to make sure this was the case when it was in fact not

I had a very enjoyable experience and it was quick professional experience

Jennifer was friendly and very helpful, able to quickly answer my questions and assist me with the booking

Representative was very polite and knowledgeable.
A plus for your company.

Great communication and help. Hyatt has always been good to me and the family.

Very good
She found me a room when I thought there were none left. So she worked her magic.

Was having difficulty navigating the booking process online. Robert went above and beyond to help me thru it.