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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very good
She found me a room when I thought there were none left. So she worked her magic.
Was having difficulty navigating the booking process online. Robert went above and beyond to help me thru it.
Excellence all the information I needed very professional.
Cesar was very helpful on booking our stay. I had a lot of questions and he was very nice and wasn't rushing me to get off the phone.
Very helpful, efficient and pleasant.
All of my questions were answered by a friendly and polite person.
Very positive and efficient. Pleasant and friendly. Verified information requested.
Maya is very helpful for our needs. My husband is handicap (wheelchair bound due to stroke) and we need an accessible room with a roll in shower.
Excellent customer service. Great employee worked with me on the checkin and card verification. Easy to work with
Michele was a great representative. We ran into some issues with payment and she was patient and accommodating while I sorted things out with our business office.
Terrible...Ashley could not help me with my question, then she hung up on me. It is really difficult to get through to the front desk just to ask a question... your phone system keeps transferring me to reservation no matter what number I call. I'm getting married at your hotel not happy with the service.
The representative was patient, kind and helpful;!I don't have any more to say. He spoke clearly with good English
Angelica was very helpful in finding appropriate rooms for us.
Very helpful and helped calm me down in a anxiety attack and wanting to help find the best price was very helpful
The customer service is terrible. There is no transparency. There is no thoroughness. They just book and leave you hanging.
The hotel I originally called for was booked. She found me a similar hotel in the area.
Great service and knowledgeable staff, she went above and beyond
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members