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BookOnline

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoo...


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BookOnline Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Booking rooms at Microtel
July 25, 2023

Angelica was very helpful in finding appropriate rooms for us.

Date of experience: July 25, 2023
Canada
1 review
0 helpful votes
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Very helpful
July 25, 2023

Very helpful and helped calm me down in a anxiety attack and wanting to help find the best price was very helpful

Date of experience: July 25, 2023
Minnesota
1 review
0 helpful votes
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The customer service is terrible. There is no transparency. There is no thoroughness. They just book and leave you hanging.

Date of experience: July 25, 2023
Wisconsin
1 review
0 helpful votes
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Great service
July 25, 2023

The hotel I originally called for was booked. She found me a similar hotel in the area.

Date of experience: July 25, 2023
California
1 review
0 helpful votes
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Great service
July 25, 2023

Great service and knowledgeable staff, she went above and beyond

Date of experience: July 25, 2023
Massachusetts
1 review
0 helpful votes
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Sean Keil
July 25, 2023

One of the best experiences I have had on a reservation line. Helpful and willing to come up with solutions. Excellent service

Date of experience: July 25, 2023
Oklahoma
1 review
0 helpful votes
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Very patient and helpful. Made sure I understood every thing. I do wear hearing aids going through Bluetooth on my phone! Excellent service!

Date of experience: July 25, 2023
Arizona
1 review
0 helpful votes
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Cesar was wonderful
July 25, 2023

Cesar was a pleasure to work with. Very friendly and knowledgeable. I am looking forward to visiting Riverside Quality Inn

Date of experience: July 24, 2023
California
1 review
0 helpful votes
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Booking with Ezekiel
July 25, 2023

I got through very quickly to the mariott resort in wailea and ezekiel walked me through the reservation effortlessly. A pleasure to work with him as he was pleasant, knowledgeable, and efficient

Date of experience: July 24, 2023
Massachusetts
1 review
0 helpful votes
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Service
July 25, 2023

Very helpful. If I asked to repeat she did very kindly.

Date of experience: July 24, 2023
Minnesota
1 review
0 helpful votes
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Great
July 25, 2023

We had a conference call and had some laughs. It was fun.

Date of experience: July 24, 2023
Nevada
1 review
0 helpful votes
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For a hotel reservation
July 24, 2023

I asked about a hotel and he referred me to a cheaper one which was very nice of him

Date of experience: July 24, 2023
California
1 review
0 helpful votes
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Not the price I was quoted
August 23, 2023

I had a decent experience on the phone. But when I got to the hotel, it was a whole another price so that was very disappointing.

Date of experience: July 24, 2023
Texas
1 review
0 helpful votes
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Booking questions
July 24, 2023

Jennifer was very friendly and informative and answered all questions.

Date of experience: July 24, 2023
Kentucky
1 review
0 helpful votes
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Very professional
July 24, 2023

We got a room we needed in a hurry due to my brother having emergency surgery early in the morning.

Date of experience: July 24, 2023
Texas
1 review
0 helpful votes
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Stay 2 Reservation 7/24/24
July 24, 2023

Pleasant, to the point professional. Quick and efficient

Date of experience: July 24, 2023
Maryland
1 review
0 helpful votes
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Great customer service
July 24, 2023

Jay was awesome, he was able to get my booking done quickly and the hotel that I was looking for too. Thanks

Date of experience: July 24, 2023
Colorado
1 review
0 helpful votes
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Great service Representative
July 24, 2023

I had been hung up on by 2 other agents and this gentleman was patient, kind and listen to my request and with what appeared to be long experience he got me the best results... Bravo!

Date of experience: July 24, 2023
Washington
1 review
0 helpful votes
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Awesome!
July 24, 2023

Very good, very professional. For an economy motel the price seems pretty high but prices are going up everywhere.

Date of experience: July 24, 2023
Minnesota
1 review
0 helpful votes
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Check in
July 24, 2023

The person I spoke with on the phone this morning was very knowledgeable very helpful and very kind. She deserves both the beauty box and the wine gift sets plus a raise.

Date of experience: July 24, 2023