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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The person who helped me was professional, pleasantly helpful and efficient.
She made the hotel reservation process simple and pain-free!
She was pleasant and kind towards a tired lady. Got us the right room on our journey.
Desperately needing a room on short notice,
Tamara was not only capable, but was kind and reassuring about my accessibility needs. I'd reserve a room anytime I need to stay away from home.
Dawn was very professional and polite and did an amazing job booking my room,quick and easy and very professional again!Thank you Dawn and double tree
Sincerely:Isaac Velarde Ojeda
The gentleman was extremely helpful and professional. He answered all our questions and got the job done. Give him a raise!
I was booking 5 rooms for 10 people, at first the date we wanted was not available after trying about 4 more dates, with no luck his system updated and he was able to get us the date we originally wanted
Nothing bad to say with the reservations department. I am planning a honeymoon and deserve the best with the best service. Thank you again
Awesome, enjoyed the rep that assisted me! Very professional
Very good. The gentleman I talked to was very helpful and polite and answered all my questions.
It was absolutely uplifting talking to zolia.
I called to make a reservation and not only was Zolia professional to ensure my needs where met she extended courtesy and consideration above any other agent I have met. She is personable and friendly and made me appreciate how servicing others could be joyful. Truly enjoyed the experience.
The on-line representative was great and the hotel staff were very friendly and helpful.
I was sent to the hotel to check to see if I had a reservation and the automatic answering wants a confirmation number and when I couldn't produce one hung up on me
My husband and I were coming in for a funeral.Joi was so kind, very knowledgeable and helpful. It was an excellent experience, talking to her on the phone.
Rebekah went above and beyond to assist us with finding a room and rate within. Our needs this evening. She has a pleasant voice and professional manner.
Julie was super helpful matched a room rate advertised on another booking website!
She was patient and took a booking for Saturday nite stay over!
Claudia did a great job explaining and booking my reservations!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members