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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
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I only reserved one night one room and ended up with 3 reservations for 2 rooms. Tried calling back but got no assistance because they were non-refundable. Had to get the hotel to cancel 2 rooms which they did thankfully
Jorge was extremely helpful in securing the reservation for me. He was very professional in his ability to communicate too. Thank you. Mary H
Robynne was very efficient during our call. EASY to understand‼‼ Not so easy these days. Make the conversation much more comfortable for us senior citizens. She answered many detailed questions and provided what this family needed in a pinch. Our pre-arranged lodging has a sudden plumbing issue, so no go. Robynne really helped is out on a tight schedule. Thank you Robynne. Awesome working w you🤗🙏.
Miguel, although he didn't think he provided me with any service. Miguel, you provided service the moment you answered the phone in a very professional, courteous, customer friendly way. You provided information to get me to the right department to service my needs. Thank you for the awesome experience!
Thank you Lisa! Your help and support are greatly appreciated!
Thank you for being so informative and easy to speak to.
Thank you!
Daniel provided excellent customer service and he is a great access to your company.
He is one out of a 100.
He was very professional, patient, great listener, very pleasant to work with.
Daniel helped us on a snowy night when we were unsuccessful booking our hotel through the hotel website. He was courteous, kind, and professional!
Thank you!
I needed a place to stay fast. I wanted the Sandpeddler so I could see my son over Thanksgiving. He has to work as RA last minute and I could not have him spending a holiday alone. I made a call and was quickly booked for 2 nights at my favorite place. So thankful right now!
From the beginning he made the experience easy. He was extremely kind and made the task of reserving a hotel room a pressurable experience.
He even connected a room I already reserved to my new one. Very kind and extremely helpful. Thank you
I am 88 and hearing impaired. The reservation agent Armando Joel was exactly the agent I needed
He was professional, customer friendly and patient with me and my age and handicap. A job well done.
Thank you Ed, for taking good care of me and making my reservation (with an accommodation). I appreciate great customer service and Ed provided that!
Very helpful and knowledgeable. It felt good to know the representative Lauren was there to assist with all the questions and help you along the way. Thank you.
David was very helpful, polite, and knowledgeable. He answered all my questions and promptly sent my confirmation. Great job!
We got to Oxford suites to find out a reservation wasn't made, and they don't have jacuzzi rooms that this person sold us!
Cancelling reservation
Jesse was extremely helpful in making my reservation for me. And helping me find a hotel nearest to the location I will be at for Christmas. Thank you very much!
Angela
Mr.Adan was curious and professional. But its to bad I couldn't reserve my staing in the Casablanca hotel.Becouse he wants for me to give him my devet card, so I can pay. I have bad experiences with other hotels by paying before I get there. Thank you
This agent told me lies. He told me that I was gong to have a room with two bedrooms which I kept asking him over and over to confirm it and he kept telling me yes. When I called it was about 2 or 3 in the morning and after numerous times of asking can I check in right now je told me yes once I went to the property that was also a lie. When asked his name he told me Tom and your review said Christoper which was also a lie. This was one of the worst experiences with a hotel. Only recieved one star because you had to select one
Hugo help me make reservation over the phone. What I appreciated the most was he was very helpful to me and kind because I had to cancel a reservation I had made online because I picked the wrong date. He is extremely friendly and easy to work with.
I was made to believe I was talking to a front desk agent when I wasn't. She didn't know anything about the hotel or couldn't answer my questions correctly. I asked her repeat if she was at the hotel. She said yes. She also had a rooster crowing every minute extremely annoying. Wouldn't let me talk about discount. Found out she was a third party so I could have gotten a really good deal if she hadn't lied about working at the hotel. Didn't put our reservation in properly
Called for a one day reservation and 9 parking-Ricardo, went all over everything perfectly. Everything went smooth. He did a great job.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members