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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Service Agent said she applied discounts but the online rate stayed the same. She could not explain why. Worthless assistance. Lost my business. I will be staying elsewhere although I am a Rewards member.
Extremely helpful did his best to trying to accommodating my request!
Elisee did a great job helping me book my rooms! I needed two rooms for two nights, and one room for one night. He made the process quick and easy and double checked all aspects of my reservation before booking. Thank you!
I saw what I thought was real-time vacancies and prices. When I called, 2 out of the 3 rooms did not have the price that was online; cost was about $30.00 more per room per night. But I chose to go ahead with the reservation because 1. The connection was horrible and 2. I just wanted to get this settled.
The process takes a long time to set up the room reservations. Neither of which was Elisee's fault.
I was not happy with conveying my credit card number and security code over the phone. There has to be a better way, especially with the amount of the charge. Elisee was always nice and helpful throughout the process.
Because of the horrible connection, he had to call me back about 4 times. The last time he said we qualified for a $500. Discount on our reservation which was so to hear, however I never got any email confirmation of that discount nor did I receive 3 updated receipts with the new price reduction. So far today, I have not heard anything further.
Kimberly to my opinion went above and beyond to try to help. She listen to my needs and did all she could to find a hotel and long term parking with shuttle service to airport. Unfortunately she could not find a hotel that offered all of my needs through your agency. She did call a hotel that I would have to contact directly. I wish I could have booked. With this kind of service just know that I will call you for my next need. Thank her for me.
Thanks, Laurel, I truly appreciate you patience and concern in finding me the room I needed. You actually made this an enjoyable experience.
You do have a knack for putting people at ease. Thanks again, Barbara
Joel was very helpful, patient, and understanding of my needs. Answered all my questions. Thank you Joel
Very polite, informative and good service and would definitely book again
Awesome
He was very helpful and found something for me very quickly. Thank you Dan!
Reservation went well; however, I specifically asked if there was a pool and was told yes. There is no pool! This is not acceptable!
We were looking for a close hotel to stop at later in the evening and Rebekah helped us do that. It was wonderful service and made it easy for me.
Ashley was friendly and knowledgeable of policies. Encouraged any further assistance
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members