BookOnlineReviews 10,222

Traveling back from Thanksgiving break, Stacey helped me secure a room while we were driving on the road. She was an absolute delight to work with and found us a room that was just a 30-min drive away.

I was trying to explain that I was given a better rate when I had originally called the hotel and I didn't understand why it would change within an hour of me calling so he did not clarify that this was not the hotel directly called but a third-party booking site was wrongly charged, and now that I called the hotel they do not have the confirmation of my booking

Needed to find 2 rooms to beat the storm Tuesday. Called Holiday Inn and spoke to Gwendolyn was very helpful. Was able to book rooms at reasonable price for my friend and myself.

The hotel we wanted to book was fully booked… But Jesus was so helpful in finding us one nearby… He made the whole experience very easy… he is an excellent customer service rep!

It was amazing, he was courteous and we'll spoken. Very knowledgeable (knew which screens he was using and answered questions quickly.) I would definitely call again for a reservation.

Sometimes it's difficult to find lodgings for one nite during Xmas. But I have found and have made excellent reservations every year at the Red Roof Inn of Fairfield. It almost feels like home. And everyone I've dealt with, from agents to staff has been wonderful.

Hugo helped me book a pet-friendly room that fit my budget. Even with a slight issue using my Visa card, he was able to resolve and process my payment promptly. All was completed in a short time and my room was ready when I got to the hotel just minutes later. Thank you Hugo!

Evangeline Ang was our representative and she did a great job, was patient and totally understood the situation. She was thorough and efficient.

Flights cancelled due to snowstorm, wasn't able to find a room on line. Called and Hugo was able to walk me through everything right down to the shuttle. I was in my room an hour later feeling the stress of the day vanish.

Rosalinda did NOT explain there would be a pet fee. When asked was told it was included. Ended up paying almost $100 more than quoted. Then promised. First floor room which we did not get. Told us it was guaranteed. I would. Never use this service again.

Hugo was very helpful in getting my reservation setup as well as answering all my questions. He was very thoughtful and professional.

I called twice and thought I had been hung up on but it turned out that they just didnt let me know to hold on the line. The 3rd x gave me Hector and he was so very helpful with my questions and concerns. I felt heard and very well taken care of. Thank you for being a reassuring & friendly voice!

Emilio was wonderful; helpful, friendly, pleasant, efficient, and over-all, a delight to talk with. Quite a contrast with my normal calls to a centralized booking facility.

Terrible experience. I was charged for 2 rooms even though I made a reservation for only 1 room. This fraudulent company wouldn't even refund me but instead gave me a voucher. That's fraud. The employees paid to assist me did not seem like they knew what they were doing.

When I made the reservation you confirmed we could have the room until 4PM the next day as we were attending a wedding. When we checked in at the hotel we were told that was not possible. We were not happy as that was the reason we picked the hotel. Not pleased at all!

Zel was helpful and so kind. She made the reservation experience a breeze and I really appreciated her help adding another night's stay to our trip.

Brenda made getting the reservation easy and quick and at all time friendly and professional. She made the experience great, better than I have in the past.
Thank her again for me
Dave