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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Andro did a great job! Very pleasant & efficient w/ my booking! The initial place I was calling about was sold out. He was able to find another booking in the same town.
My experience was efficient, pleasant & helpful.
I tried to book through the 800 number & got disconnected & was in queue for an hour. I was very pleased to be taken care quickly & get the accommodations I needed.
Very patient. Answered all questions. Clear understanding.
Quick and easy booking, secure credit card entry through a texted link.
Jennifer was very helpful and enthusiastic as she helped me to get our passes for the Sandusky Great Wolf location.
I had a problem getting my credit card to go through. Called the Help number and the young man I spoke with was very friendly and knowledgeable. He took care of the issue quickly and professionally. He really made it an easy process and helped to ease my mind. I tend to get nervous using cards online. Great service!
Booked a room for a week at a hotel through bookonline.com as it was advertised with FREE CANCELLATION in highlighted font. Had to cancel 2 weeks in advance due to a medical emergency that meant I couldn't fly. Bookonline.com refused to honor the cancellation and said I had to deal directly with teh hotel. The hotel (Aloft Durham, NC) said they didn't accept cancellations. I lost $1800.
She answered the phone and even though I wasn't calling for a reservation she still gave me the information I needed. I was able to get my question answered right away.
Amanda did a great job of researching and answering my questions!
Danielle was very professional in helping me with my questions.
Noah was very kind, patient, and knowledgeable. He helped me find a room during a very stressful time and essed my concerns
Excellent reservation service. This is out second time in 2 years.
I experience nothing but a polite and respectful gentleman that was willing to help me through each step of the process
My experience was awesome. She was very helpful and sweet. She answered every question that i had. She found everything i needed. And i think She really deserve a raise.
Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Very easy booking, very good service she help me with my reservations
I wanted to call the hotel. I called the number on the website. I was not given a voice mail option to reach the specific hotel front desk. The reservation line could not even tell me the number to call. After waiting, the agent advised me to look in the yellow pages. Not her fault, I guess, but the system should be changed.
Good, attention to details. Pleasant, gave me options
Zoila was super friendly and made sure I got the best price possible for my stay. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members