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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Juan was wonderful and very helpful! I had trouble finding an answer and he helped without putting me on hold
Very patient and informative and friendly and helpful
Jennifer was awesome, she found us a great deal on a hotel room and was eager to help us in any way.
She was very helpful and patient with me. Found perfect place. Fun to work with. If I still had my office I would try to hire her!
Called for a group rate and was transferred to an automated reply for someone already with a reservation.Then it hung up on me. I called back and did get to group sales but have been on hold for 27 minutes so far
Laura had the patience of Job dealing with an older woman who is inept with technology!
She immediately corrected a mistake, about location of the hotel we wished to stay at. Charges were not the same, so Laura had it taken care of before we ended our call.
Well done. Thanks
I could understand Caesar very well, he was pleasant and patient with the transaction.
Ronald was very helpful and courteous. I very much appreciated his support.
Claudia did a great job with a complicated reservation. Very pleasant, patient, and thorough.
Thanks to Ana Victoria of BookOnline, she 'SAVED' The Day for me to be able to Book my mini-vacation at The Springhill Suites By Marriott Hotel in Corona, Ca. From Mon. 8/7/23-Sat. 8/12/23, for my 5th. Anniversary with my Boyfriend!:-D
Ms. Ana Victoria LITERALLY 'STAYED' on the phone with me while I drove over to the Food 4 Less Grocery Market, so that I could go INSIDE the Grocery Store to the Money Tree Check Cashing Outlet, and put money on the Netspend Reloadable Debit Card, so that I could 'Book' my Hotel stay with BookOnline to pay for my Hotel Suite, and NOT 'LOSE' my Reservation for the King Bed, Studio, Hotel room!
THANK YOU, EVER SO MUCH Ms. Ana Victoria of BookOnline!
You were so Professional, Efficient, Kind, and Patient with me so that the Reservation could be COMPLETE!
THANK YOU, EVER SO MUCH, Ms. Ana Victoria!
I am going to Book a Hotel Reservation 'AGAIN' in The 'Future' through BookOnline, because Their Employees have EXCELLENT Customer Service!
Another SATISFIED, Customer of BookOnline!
-Valerie Lynette McNulty
Amanda was very helpful and knowledgeable. She made the reservation experience enjoyable and answered all our questions.
Excellent Crystal did a good job. Also she answered all of my questions as well,
Jennifer was knowledgeable, professional and patient, to say the least. She found me the best rates at the location I needed.
The best Exceptional Customer Service! Exceptional!
Professional and helpful I felt I was listen too and accommodating
Excellent. Representative was polite and professional
From the moment I talked to Neal until I checked in with the front desk everyone was professional, helpful, genuine and friendly. Things went on without any problems.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members