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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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What a very pleasant experience, he made my whole reservation process seamless and easy. Because of this interaction I will be using Marriott from now on
Super professional, patient, and accommodating. As a service worker myself I know people can be extra and Cory went with the flow.
Catherine was super sweet and very efficient at getting me booked. Lovely lady.
The reservation person was friendly and patient. We appreciate her attitude!
Catherine was wonderful. She explained everything she was doing and reassured me that everything was secure. The process was fast and easy. Thank you for your great customer service.
Young lady was very helpful finding me a room for my price range. Thank you.
Easy to book and very helpful. Was able to book my room fast and with the hospital discount.
Very sweet and accommodating. Helped us secure a much needed reservation.
Erica was most pleasant and she needs a raise! We have been staying at Hampton Inn for 25 years and negotiating a price comparable to travel agencies was very difficult but we didn't get the original price of $180.00 because you have to type in your credit card info and in the process I lost contact with my first gal contact! Erica told me that rates change rapidly! Hope motel in Clinton, Iowa is clean because I read that you had customers that said rooms were dirty! I have never stayed in a dirty Hampton except Albuquerque downtown
Ashley was super helpful, up beat, and a pleasure to speak with!
While traveling, we planned on staying in Dodge City, Kansas. I called the Dodge House and Convention Center. I was immediately impressed with Elena, who answered the phone. Her professional demeanor was outstanding. When she asked my name, I spoke it to her. I have a very unusual name and she spoke it correctly the first time she heard it. It many people can do that! Lol. She was very informative and helpful, with my questions, and getting my reservation confirmed expeditiously. Kudos to her!
I had a basic question about some amenity listed on line. The rep researched the item and quickly had the answer. A+
Agent was very helpful and kind. It was much appreciated.
My experience with you was horrible, because of you we are being charged 3 times for a room, and I get to deal with it. And when we got to the hotel we didn't have a reservation. You did us no favors
Seamless... thank you so much. I was very pleased with your help.
Efficient and friendly. Appears to know her job well. Patient and kind.
Very nice customer service, friendly and efficient. Excellent!
Alan was very helpful in finding us an accommodation at the Outrigger Waikiki Resort. He could sense that I was very tired after evacuating our hotel at Kapalua due to the Lahaina fire. Thank you Alan.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members