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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Follow up review. I am Canadian and booked a hotel in BC in Canadian $. I prepaid in Canadian dollars. I was charged in US dollars. Book online converted to US. I paid a total of $352.00 for a 3 star room. I contacted 2 different individuals at Bookonline, who basically said "Too bad, you booked it" STAY AWAY FROM BOOKONLINE. They are a dubious, underhanded company.
I was able to book with an agent who was super friendly and knowledgeable.
Great experience…Lauren was very pleasant and made the experience easy…thank you!
Excellent customer service provided by Francis. He got me the best available rate. He was articulate, efficient and knowledgeable.
I'm still waiting for my refund. When I made the reservation I made it for San Marcos California. But you put in San Marcos Texas! I realized it before we hung up and you never corrected it. I'm still waiting for my $249. Please remit as soon as possible.
I spoke with Felicia and she went above and beyond to find me a hotel near our venue in a safe area. She worked with my indecisiveness and was extremely patient and informative!
Very quick and easy assistance to get a pet friendly room for a last minute decision to find a hotel.
William was very helpful and extremely polite. Got my rooms booked with no issues. Very pleased!
She was the best agent I've spoken to. I hope to her get again if I call in the future. Thank you! Thank you!
Very pleased with me the call was handled.
Very accommodating!
Rosangelica was an exceptional aid. Not only was her kindness noteworthy, but her clear communication and comprehensive responses to all my inquiries were truly commendable. She dedicated her time and patience generously, for which I am sincerely grateful.
Christa was kind and patience helping us re book our cancelled flight flight
Gene
Completely satisfied. So helpful and nice. Everything was booked in the town we were in and he helped us find a nice room nearby.
We were greeted with words of welcome. Whenever I am conferencing she always there with a smile that penetrates like the sun on a cloudy day! Thank you Catherine...
Very pleasant, let me interrupt her more than once,, got my room.good enough
Had a great experience- friendly, efficient and great customer service
She was friendly and helpful - a real joy.
Bravo- she's a gem
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members