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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I called the 1800 reservation number and wanted to reserve with points. Representative not only was unable to reserve for points he didn't have another number where I could. I called right back and another representative was able to fulfill my request.
Really good service
She helped me out a lot
¡!¡!?!
I called the hotel for a last-minute reservation. Jeromme helped me and was great. Very knowledgable and was able to answer all my questions.
We look forward to our upcoming visit.
She still show a slight bit of inexperience yet she was not nervous. Kind and helpful asking me questions to ensure I booked the type room I wanted and the correct date.
Brandon was very attentive and thorough. Phone call was quick and easy and was eager to help.
I just recently spoke to Garcia who assisted me in cancelling my reservation.
The experience was pleasant & she very polite & very professional.
First class with good, efficient polite and professional service.
Muy amable en toda la llamada y muy servicial me ayudó a elegir el mejor hotel que se adaptaba a mis necesidades, desde el primer momento fue cortez y en cuanto a la seguridad que me dio al hacer el pago es muy bueno muchas gracias por la amabilidad
Claudia didn't understand the nature of my call and immediately transferred me to an automated line that was impossible to access without a reservation number which I obviously did not have.
Excellent and courageous, from the reservations though the hotel process made my life easier. Thank you Tnesha for your help!
It's so refreshing talking with someone who doesn't mind helping you!
Help with reservation. Polite, professional. Extremely pleasant.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members