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BookOnline

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoo...


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BookOnline Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
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Justine
August 31, 2023

Justine was a pleasure to speak with. She was very helpful and knowledgeable.

Date of experience: August 30, 2023
Kansas
1 review
0 helpful votes
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Excellent Service
August 30, 2023

The representative was easy to understand and thorough while booking the reservation. She was also friendly!

Date of experience: August 30, 2023
Georgia
1 review
0 helpful votes
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Last minute
August 30, 2023

Jennifer was very nice, she was quick with booking my reservation, no problems at all!

Date of experience: August 30, 2023
Tennessee
1 review
0 helpful votes
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Reserving The Erwin
August 30, 2023

I needed to reserve a room at the Erwin Hotel on Venice Beach in California. The reservationist was helpful and patient. The process was quick and painless…the cost of the room not so much hahahahah

Date of experience: August 30, 2023
Virginia
1 review
0 helpful votes
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Jennifer
August 30, 2023

Helped me to get the information that I needed. Was kind and courteous.

Date of experience: August 30, 2023
Virginia
1 review
0 helpful votes
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Easily Booked
August 30, 2023

Very quick and efficient way to book and better price than on line.

Date of experience: August 30, 2023
Missouri
1 review
0 helpful votes
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An exceptional agent
August 30, 2023

I am super happy with the service that I received from Jeannie. She had a very professional tone she was patient with me while I've inserted my credit card info. She found me a great rate. Jeanie was a pleasure to work with.

Date of experience: August 30, 2023
Georgia
1 review
0 helpful votes
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Ramses did a great job!
August 30, 2023

Ramses helped me with multiple bookings and was very patient and thorough. I appreciated his help.

Date of experience: August 30, 2023
California
1 review
0 helpful votes
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Booking experience
August 30, 2023

Eduardo was friendly and knowledgeable.understanding and patient

Date of experience: August 30, 2023
Georgia
1 review
0 helpful votes
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Fast and precise
August 30, 2023

I needed to book a hotel quick for me and my family late night and Heather, the attendant, talked to me through it and found a hotel near us. She was very attentive and sweet.

Date of experience: August 30, 2023
Idaho
1 review
0 helpful votes
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Reservation
August 30, 2023

I reserved a room at the comfort inn and suites in ocean shores, washington for 10/2 to 19/5.

Date of experience: August 30, 2023
Texas
1 review
0 helpful votes
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Portland trip
August 30, 2023

Very professional and help me to get my reservation promptly

Date of experience: August 30, 2023
South Carolina
1 review
0 helpful votes
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Exceptional
August 30, 2023

Pleasant and courteous. Made making reservations easy.

Date of experience: August 30, 2023
Pennsylvania
1 review
0 helpful votes
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WVA
August 30, 2023

Victor was patient, informative, helpful, thorough.

Date of experience: August 30, 2023
Arizona
1 review
0 helpful votes
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Very good
August 30, 2023

Very helpful and helped us find all the amenities we were looking for in our price range

Date of experience: August 29, 2023
California
1 review
0 helpful votes
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Professional Interaction
August 30, 2023

I called to reserve an overnight stay at a Motel 6, Maria was more than helpful in securing my reservations for two rooms as needed.

Date of experience: August 29, 2023
Maine
1 review
0 helpful votes
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Booking Experience
August 30, 2023

Booking was hassle free. The agent did a great job

Date of experience: August 29, 2023
Georgia
1 review
0 helpful votes
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Great job
August 30, 2023

Awesome experience booking. Justine was knowledgeable and eager to be of help. Genuine goodness flowed through the phone. I've never felt so great after making a reservation. Great Job

Date of experience: August 29, 2023
Ohio
1 review
0 helpful votes
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Justine went the extra mile
August 30, 2023

Great customer service by Justine
She was able to contact the hotel directly to confirm a late check in is authorized

Date of experience: August 29, 2023
California
1 review
0 helpful votes
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Amber did well
August 30, 2023

Everything went smoothly. All my questions were covered before I even asked them

Date of experience: August 29, 2023