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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
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The fees were about 50% of the room rate and the reserve was not refundable even minutes after the reservation was made and reservation is over 6 weeks away. Web site says "If you do not check into the hotel on the first day if your reservation and do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and you may be charged the full amount." It does not say you will never be able to cancel the reservation. Only after you make the reservation do you learn that you can never get your money back. I will NEVER use this site again. Very predatory.
The original hotel I called for was booked. My operator found me the next closest availability in the same town. It was the last room available. She said lets do this quickly! I'm leaving my home behind as it's ground zero for Hurricane Idalia. It was a relief to know we'd have somewhere to sleep. She worked fast, and made it happen.
Very good experience with Claudia making reservations for me. Very professional and polite also very personable.
She was professional, efficient, and pleasant to work with. So very helpful! She's a great employee, you are lucky to have her!
Zoila is awesome. She found us a great hotel room outta thin air. We so appreciate it!
Justine was wonderful! Made the reservation experience easy and so professional!
Person lied! I asked 3 times if it was the wedding hotel block- was told yes each time. Given a rate of 1350.72 for 2 nights instead of 570! When I called to re book it there were no rooms left in the block for Friday and I have to pay 467. The second agent who was very helpful couldn't find the original reservation even using my email confirmation. Horrible experience!we are rewards members- did us no good.
Your representative was very polite, friendly and extremely informative and helpful
Jeannie stellar customer support. Best of best helpful considerate kind understanding to the point agent!
Rochelle had to answer all my questions and concerns ( we Travel with disabled teen) she did it with patience and sincerity. A pleasure to make this booking.
Very Helpful! I was booking rooms for a wedding in they were able to help me with everything
Extremely helpful and very efficient finding us a room quickly. Miguel really cared.
Thanks again!
Operator really cared and helped me get a room when no other availability could be found.
Excellent! Thank you!
Edgar helped me navigate
Reserving online. He was very courteous and pleasant.
Awesome experience, friendly, very energetic, easy process. Greats customer service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members