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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I have had multiple issues with hotels.com so i moved forward with calling the hotel and asking several questions for safety and all questions where answered. Also Rosangelica lives by her name she was very professional ery clear and very assertive. An angelic customer service help i have ever received.
Great customer service & very informative on hotel and check in/out times! Thanks
My experience with Jeanne was perfect. She was courteous and helpful in helping me book rooms for my sons wedding.
Claudia was pleasant, helpful, and thorough...what a great combination!
He was so helpful & promptly found us what we needed in a hotel.
Cruz was most helpful, courteous and very informative about my booking today. I'm so pleased with my experience.
Carolyn was very clear and understood everything I said and repeated it back to me. She did great.
I specifically needed a ground floor room, and Carolyn made it happen on a busy holiday weekend!
Informative. He knew how to lookup all motels. He was very professional. He was very polite.
Agent was very helpful and willing to search the nights with a smile. Thank you!
Called to see if they had any rooms available. She gave me a good price and said I could make reservations on line and it could save me a little money.
***********************Great!******************
*********************"Professional!*************
I have booked numerous hotels and reservations and have NEVER had someone as efficient, helpful and effective as Cesar. You've got a "franchise player" working for you! He's an absolute gem.
The scheduler Cesar Herman did an amazing job when I book on line tonight. He is detail oriented and friendly.
Awesome job best I've ever spoken with he help me with everything i needed nice and easy
Cesar was and is fabulous. I am a chatter box and I am sure he was as busy as he could be but you would have thought I was the only person in the world right then. I hope you know how lucky you are to have him.
Jeromme was very friendly and efficient. Took care of exactly what we needed for our overnight stay.
So up in Cottonwood there is a thing called Thunder Valley Rally I called I talked to her she got me in as she's telling me there are other people trying to book that room at the same time and she got me booked got me hooked up with a room with two queen size beds she was very polite very friendly very helpful and on top of that she got me the room when you know there's two rooms left and she did it for me great job she was very good great experience thank you again for getting me the room
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members