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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Rose was very helpful in us securing a hotel late in the day. Our son had been injured and was in the hospital in Wisconsin. We had driven from Michigan and desperately need a room. Thank you.
Christa did an outstanding job with our reservation. She was extremely helpful and I couldn't be more pleased. Her people skills are the best!
I booked a reservation online with Country Inn & suites by Radisson hotel. There was an incoming hurricane and my 93 year old father lived in a mobile and needed to evacuate. When we arrived at Counrty Inn hotel to check in they told us that because my credit card was declined they canceled the reservation without notification and the hotel was sold out. I didn't have enough credit on my card to cover the room. It was to my understanding that my credit card would only be used to hold the reservation and pay for the room when we check in. So I started calling hotels in the area trying to find a room. Many in the area were sold out or the rates of the rooms were too high. I spoke to Tnesha on the phone for about 40 minutes until she located a hotel. She was kind and patient with me and understood the situation my father and I were in. Thanks again!
Very polite and accommodating. I want a specific room to celebrate an anniversary. He took care of all my needs
She did a great job of answering all my questions and booking my room! Very friendly...
Quick, helpful and friendly to deal with reservations.
Very wonderful service from the time the call started till the end all questions were answered and received the best service
Fantástica experiencia, el trato muy cordial y excelente atención por parte de Lydia.
Very helpful. Had information for all our questions immediately.
I called to book a room at the Motel 8 in Gainesville, FL but they didn't have any rooms available. Edgar was very nice and helped me find another place to stay.
I wanted to book a specific luxury room based on photos from the website, but they were misleading. I called the service line and Giovanny helped me get the exact room I wanted and even added on two complimentary wine bottles as a gift. It was smooth and easy!
I have had multiple issues with hotels.com so i moved forward with calling the hotel and asking several questions for safety and all questions where answered. Also Rosangelica lives by her name she was very professional ery clear and very assertive. An angelic customer service help i have ever received.
Great customer service & very informative on hotel and check in/out times! Thanks
My experience with Jeanne was perfect. She was courteous and helpful in helping me book rooms for my sons wedding.
Claudia was pleasant, helpful, and thorough...what a great combination!
He was so helpful & promptly found us what we needed in a hotel.
Cruz was most helpful, courteous and very informative about my booking today. I'm so pleased with my experience.
Carolyn was very clear and understood everything I said and repeated it back to me. She did great.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members