BookOnlineReviews 10,244

It was easy and he was very friendly, made it simple.

The young man who helped me make my reservation was kind, patient, courteous, and professional. It was a very pleasant interaction.

This gentleman was friendly, efficient, didn't put pressure on me to join something I didn't want, and spoke clearly so I could understand him. He made it easy and quick to make the reservation.

Cesar continued to search for us a place to stay, even though a convention would be in town the same time we needed to be there, due to an appointment at Shands Hospital. He went above & beyond.

Danielle was friendly, professional, and quick, I very much appreciate her service.

Corey was very helpful, patient, and professional.

Alek was great! Easy to talk to, courteous, and gave me all the info in needed. I have to call back shortly to make the reservation because I don't have my credit card, but I will definitely be booking for the first time! Can't wait!

Called to book reservations in Culver City and Joyce answered my call:

Knew exactly how to work with her contact

Pleasant

Informative

Patient

Knowledgeable

When I first started my career I answered calls from veterans 8 hrs. A day for 3 months, rotated snd back for another 3, did this for about 8 years, so I'm familiar with that line of work, it can tough, but Joyce nailed it!

Cory was super helpful. Took the time to find the best place for my situation.

I had ******* points and the guy on the phone sold me a room for $232. After hanging up, I reserved a room using my points…. Done deal. The guy on the phone was a thief. Not impressed. He sucks! Fire his thriving butt.

Was pleasant in the beginning, wasn't understanding something he was trying to explain to me until he told me this was the last time he was gonna explain this to me I just hung up. I don't need to be talked to like that is a Marriott number.

Jasmine help me out a lot really appreciate it would definitely take her help again

Amber did a great job. Answered all my questions. Very knowledgeable and pleasant.

Trisha was very nice and efficient. Very clear on everything. I enjoyed my talk with her. She was courteous and pleasant.

Happy and helpful I appreciate the help
Still looking to correct the issue

I was calling to get a room at the Grand Hyatt at DFW. I was told that there were no rooms. When I asked if there was some way to get one, like a cancellation, I was told to "plan ahead"!
I don't feel I need to justify any further why she gets a poor review. BTW, I called the hotel direct and they found a room for me!

I spoke w/Representative, Alan who was very informative, knowledgeable, kind, considerate & very patient.

Corey has very helpful in booking my stay at your property.

Edgar was clear and efficient in making my booking.

Joe got me a hotel room right away I had stopped at a couple places after getting a puppy and needing a place to stay on my way home and couldn't find one with it being Labor Day weekend. He did a great job!