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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great experience. Went out of her way to accommodate me
Very happy with the service provided. Lauren did a great job. The hotel I was looking for was booked and she found me a copper bowl place to stay.
Great service. Lauren made it easy and simple booking for me. Thank you Lauren.
I spoke with Justine today to book a stay at the Microtel Columbus Ga. She was helpful in getting me a room a day earlier than was listed available at the auto scheduling site. Unfortunately, I was quoted a price of $458.37 but a charge of $527.13 was posted to my card. A review will resolve the issue, though. Overall, I was pleased with customer service.
Excellent I appreciated Eric kind voice and warm manner in which he took my reservation. He spoke clearly and at a comfortable rate to get the necessary information and he answered all my questions.
Richard was very pleasant and helpful from the start. He listened for my questions and providesd excellent results.
I really appreciate how Jennifer helped me book a room for my daughter and grandsons over the phone without any hassle. Thank you Jennifer for making a stressful situation less stressful!
Kim was wonderful. Very helpful and informative. Not Happ about pricing, but helpful information nonetheless.
Erica was very professional and very kind! Although our conversation was not long, she was very patient with me and made the whole call very quick and easy!
Pablo was fast and courteous.he found a room for us and answered all of my questions.
Agent was friendly, professional and concise. Good experience.
Tnesha did a very good job taking my reservation tonight. She explained everything and made sure I was satisfied with my reservation.
She did everything perfectly and clarified the steps I needed to make and it was effortless. She also sent me a confirmation. Excellent employee!
Very clear and concise communicator
Patient kind and thorough
The agent did an excellent job of assisting me and verifying the accuracy of the information.
Went above and beyond to help us find the right room, for the right rate, in the exact area we needed, with extreme patience!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members