On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Edgar was very nice on the phone, explained everything perfectly.
It was quick and easy to book a room. I appreciated his humor.
Dawn was excellent. She went above and beyond to help me.
He was friendly, knowledgeable and efficient! Love my Red Roof Inn!
Very helpful and very patient. Told me what I needed to know.
Darla was very kind and helpful in our search for accessible accommodations in Myrtle Beach! Thank you!
The person handling my reservation request did a great job and was polite and efficient
Lisa was extremely helpful helping me.find a hotel room.for my 19 year old son. She went above and beyond
Ashley was able to find us a room. I couldn't
Find my credit card and she was very patient and encouraging while I looked for it.
Unfortunately, I never did find it and couldn't book the room.
It was fine and I understand the English to, he was polite and professional…
I specifically asked if I was booked directly with Marriott and Nahomie's answer was yes. The. I proceeded to pay Booking Online (not knowing it was them). This is considered fraud.
Now if I want a refund, they are charging a penalty fee.
Please help. Thank you
I was looking for a hotel room at the last minute because of a family emergency. We needed a suite for three people with two rooms. Trisha was able to search her entire system and find a good place for not a fortune. On her own, she rejected the first place she found because it was a Fortune's. I got extraordinary service.
Other than being disappointed in your cancellation policy, the lady who waited on us, did a good job
The agent was very helpful and kind. No problems making the reservations at all
Zolla had all the information at her fingertips to make the booking quick and painless.
She paired that with great conversation in a small amount of time.
Pleasure working with her
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members