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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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First the connection was in Fort Lauderdale Florida but I wanted Paul's Valley Ok. Amy made the correction and all is well.
In the entire booking process I was never told by anyone that the reservation made is Nonrefundable And that my CC would be charged full amount same day. I tried to cancel reservation 20 min later and now cannot. Your company is Scamming people
The customer service rep was extremely patient and explained everything so well.
Very helpful and informative she was very nice and patient
Excellently done by Carlos. He took it upon himself to look at the possibilities and tried to give me the best option.
Thank you carlos
Rowena was knowledgeable regarding the booking procedure. Her English was good and she was patient when asked to repeat. She was also patient when waiting for me to enter the payment information.
I was aided in booking a room. I had forgotten to put a review in, my apologies.
Very informative, professional and super courteous...
Great experience! Very patient with my questions and helpful in understanding pricing and Availability
Friendly, helpful, accurate and efficient...cant ask for more!
The agent was polite with pleasant voice. She explained rate, pricing confirming all information. She made sure that we received confirmation both by text and email before the call ended. Exceptional customer service! Thanks!
Adrian did a great job and he knew his job very well and very helpful and respectable
Very polite honest and up front had a good conversation with her she explained everything very professional overall she needs a rise
Paul was extremely helpful in booking my reservation
I asked if she was at the hotel and she said yes. Clearly, she was not a hotel employee. She could not answer questions about the location and she said there was a mountain view. There are no mountains in eastern nc.
He was very courteous. The experience was very nice I could not ask for more.
Called to ask a questions about room choices. Adrian Exceeds my expectations! Helpful kind
Wished me a happy thanksgiving! Great customer service!
Was trying to reach the front desk of residence inn in Pasadena... both times I explained that I may have been connected to the wrong number and asked how I could get a hold of the front desk and both times, they strait up hung up on me
Very helpful and good to work with was able get Me a reservation for the day I wanted
I received the best customer service and info.it was a great experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members