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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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After another Hotel in the area failed to book our room, we were at a total loss on what to do or where to stay. Alexandre took the time to find us a hotel in the area that we needed to stay in and kept in mind our price point. He was a dream to work with and calmed my anxiety.
The hotel we are booked at wouldn't be my first choice but with everywhere booked solid in the area we needed to stay in, I still call it a win!
She couldn't understand me and I couldn't understand her. She tried to rent me a room for well over $200 when I could see the same rooms being rented for $130. And then had the balls to tell me I was wrong when I was looking right at it. And then she miraculously found what I was talking about.
Carolyn did her best to help me get booked. Unfortunately, there was no availability.
This reservationist was very pleasant to deal with. Knowledgeable about her product. Made my day easier.
Thank you.
I googled the service. The number came up right away. I hit the number and three times the gentleman that answered. He hung up before I was even done with my questions seemed to be in a hurry. I could tell he was not working from an office setting seemed as though I was calling him on a personal level while he was doing his own thing. The third time I called I think I got the same gentleman, but this time he was more professional until it came to the end of the phone call. I said thank you I appreciate your help. I waited for a response and I looked at my phone and realize that he had already hung up. We could use more common sense, phone etiquette, which would be you don't hang up on people without saying goodbye, and or let the customer ask all the questions before you hang up. Thank you.
Kimberly was very nice and very patient! She took her time and answered all my questions.
They were polite, I was impressed I could type in my credit information.
I could not understand him and he didn't seem to understand me
Let's begin with him not understanding my English. His English was not the best either. Then he tried to answer questions for me and to top it off he hung up before I secured a reservation.
Personable and knowledgeable. I strongly feel Hampton Inn misrepresents themselves as the website price us grossly out of balance with the actual prices. I found out that the price on the holiday express website was what it really was
Easy and to the point. She was personable and quick. She accommodated all my requests. She is an efficient and reliable employee in my opinion.
Excellent service. Darla was very pleasant to talk to and able to book my rooms and take care of all the information needed in a short time.
After being redirected and not assisted Emily was great and fulfilled my request with no issues
Amends was very personable and pleasant, patient with me and gave valuable information on booking.
You can visualize see the smile in the voice! The rep jumped right in and remedied my reservation, has to be the quickest and most cordial one I've ever made!
Thank you! Quick response and booking.
Perfect service and courteous staff
She was very polite & attentive to what I asked for. Highly recommend her for making your holiday reservations!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members