On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Lauren was extremely polite and patience to make sure she had the right spelling of the names. I was very pleased with Lauren's service. Thank you Lauren
Listened, found answers and found what I was looking for and was patient.
The representative was quick and knowledgeable got my room booked fast and efficiently.
This dude is amazing and deserves a raise ASAP. Gave me all the info I needed lightning fast and was kind and courteous!
Arabella was so nice! She was extremely helpful and had a great attitude!
Very informative and friendly.
Great customer service.
Confirmed reservations and resolved check in time issue due to flight arrival time and delay
Caesar was friendly and helpful. Nice to hear a friendly voice on the other end. He was careful to make sure I understood the price of both rooms and said he would make a note about our early arrival. He didn't over-promise, " We'll do our best to accomodate to your situation."
Needed a last minute room and she was most helpful accommodating my request. Great job.
The booking agent I had was wonderful to talk too. She listened to what I wanted and verified the reservation to make sure it was exactly right. She had a very happy demeanor which made it so pleasant to book the room. Thank you
I was in a panic because I was unable to make a reservation as part of driving to FL. All rooms were booked in multiple areas due to special events. Trying to find something online was frustrating and hit or miss. In desperation, I called BookOnline. I was fortunate to have Lauren answer my call. She was extremely patient and willing to help as she searched for an available room along our route. This took her a considerable amount of time. She remained patient, pleasant, professional until she finally found a room for us. The rate also was a good one. I would definitely use BookOnline again especially if I could be assured that my call went to Lauren.
Christian was great. He was thorough and polite. He listened and addresses each concern being sure I felt comfortable.
My wife and I are attending a wedding in Tomball. I called several hotels for a one night stay. When I reached Neal, I got great customer service. He helped us check for early arrival and I booked the room from him. I appreciate all of the information Neal gave me. He is very knowledgeable and professional.
Driving on the highway with no access to a computer so I had to use a phone reservation. Quick and efficient
Reservation was quickly accomplished and agent answered all my questions. Booking process was easy.
Amanda assisted me with making a reservation. She was polite and knew what she was doing. Great experience!
Kimberly was very helpful and able to answer all my question with multiple scenarios!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members