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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very professional and clear with her service. Helped me secure a room at my hotel of choice
The hotel rep was very personable. Even though we had a poor connection he was to figure out what I needed and helped me make a booking with very little difficulty. He was very friendly and patient, even though I had to frequently repeat himself because of the poor connection.
Was able to book rooms for my event. Gentlemen did an excellent job.
The call was disconnected and I had to call back. Now I got transferred. So far no good
Very friendly, knowledgeable. I am very satisfied with the help this person provided.
Started making res on hilton.com but wound up on your site. Very confusing experience. Didn't answer my questions to my satisfaction. Would recommend agent.
Polite and explained everything clearly.
Great customer service. Very friendly.
I was very pleased with the help given. E. was polite, well informed, and helped me save money and book into the correct Marriott hotel.
Baunetta Nida
Operator was terribly rude and not helpful. Disappointing
Lovely speaking with Kevin! Had an exceptionally long booking # and he was so thorough with it. Called out all 24(?) numbers, ha! We had a great laugh.
Did a great job and easy to understand. Straight to the point.
She was sooo patient with me, she found a room for me within my price range, she was so pleasant, a job well done, she's a keeper, awesome!
Helpful, courteous, answered all my questions, and didn't make my question sound silly give Felix a raise
While traveling to wait on the birth of our first great grandson I called Hilton for booking our reservation. I was pleasantly surprised with how extra special Miss G treated me. Excellent customer service and very professional!
Carlos did a great job, and made me feel my issue was as important to him to help me resolve
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members