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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Anxious, unsafe and creepy; Left immediately. Never stayed and never received the refund. I paid for a night in a hotel I did not use.
After booking very late at night, we asked Stephanie if we could check in around 4 am. She said yes. Then after confirming once again that we could check in at 4 am she said yes. When we arrived at the hotel we were told we weren't able to check in that early. Causing issues at the hotel where they very nicely accommodated us. It was not a good experience.
Satisfied with reservation and room. Was supposed to receive two complimentary bottles of wine with this reservation. Have seen nothing. The hotel did not know anything about the offer. Not happy about that.
Ashley was friendly patient and very helpful. Excellent customer service.
Spoke clearly and easy to understand and walk through the process.
Antonio went the extra mile to help us select the right hotel close to where my cousin was staying.
Quick and complete,friendly agent who took care of my requests quickly and correctly.
Excellent customer service!
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the
Very good experience thank you. I come here often because the rooms are clean and the noise is low, very good
Friendly and informative
Overall very nice phone services.
He performed well over the phone. He was very pleasant and informative.
Great help on phone. Feel more comfortable talking to someone. Lauren did a great job answering my questions
The person I spoke to was very patient and helpful.
Brandon was very knowledgeable and helpful. Quick information related to my questions
Very hospitable
I called three times for information before booking my reservation. All three of the gentlemen I spoke with were knowledgeable, friendly, and very helpful. Rommel was the person who actually booked my room and he was very patient and great to work with.
Very helpful and very polite. Explained everything I needed to know about my reservation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members