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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very helpful and very polite. Explained everything I needed to know about my reservation.
Outstanding service, will use again. Thank you. Friendly and courteous.
My husband is not well. Our 49th wedding anniversary is next month. Not sure if he will make it to our 50th next year. He used to plan all our celebrations. I needed help. I got exactly what I wanted. Thanks.
I was so pleased with the service provided by our reservationist. My husband and I needed an accessible room and it was so easy. Thank you!
I spoke with Catherine earlier this evening. She was so very helpful, pleasant and professional while helping me make my reservation!
Itinerary #: H750-8641
Outstanding hotel, we would never stay anywhere else
Edgar was never helpful & patient when helping me make this reservation for my husband
Excellent customer service, able to pivot from original request and find great alternate hotel
Professional, polite answered all my questions in a kind a courteous manner.
I called archer to get some information on a group booking that we have in November, and I reach Tiffany whom immediately understood my need and transferred me to the hotel directly. She was very friendly and efficient.!
Ashley did an awesome job concerning our needs. She was very thoughtful and considerate.
My time on the phone was well spent and accomplished what I needed.
The young lady went above and beyond in trying to find me a Choice Privileges Property in Charleston, SC that had smoking rooms.
Erin was super friendly and completed my reservation quickly. She answered all my questions, communicated well and was very pleasant to talk to. My confirmation email appeared by the time we hung up. Great customer service!
The operator was very pleasant and polite. He helpfully guided me straight through the process in less than 10 minutes start to finish.
Dawn was courteous and very professional. She handled the service very well
We tried to book online with no joy. Decided to call for a reservation with great joy. Neal responded to our request of having a room with a view. He gave us several options with amenities and a total cost. He showed professionalism with a sense of humor. We feel excited to be able to celebrate my birthday in a beautiful room on a beautiful property. Thank you.
He was very helpful, considerate, informative and efficient.
Pleasant and informative, patient with me, knew what he was suppose to.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members