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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Marcus was most helpful and polite and most of all professional
Edgar went out of his way to find me a hotel that would work for my specifics. In a week in August that is very difficult to book. Thanks Edgar!
5 star service. She is definitely a keeper. Great service.
Called to book a room last minute. Edgar was polite and patient and got my booking done efficiently.
He was awesome to talk to. Great knowledge patient and polite!
I was deceived into thinking I was booking directly with the hotel which is what I wanted. I did not want to book through a 3rd party. I was also not told of an additional charge of $50 per night at the hotel, I found out when I got there. Then when I tried to get a refund, I was told on the phone it was approved and then they never credited my card.
The booking agent went above and beyond to accommodate my request for a accessible room
Rude. I was transferred and not told I was going to be transferred. I have been trying for 30 minutes to get a copy of my folio with no success.
I am a diamond member and stay at Hilton properties several times a year. Our company employees stay at Hilton's over a 1,000 times annually - maybe we should switch to Marriott.
Overall very quick and easy booking process. Brandon was very polite and helpful with all of my questions.
Joyce lied to me when I asked if she was from the Hyatt front desk before I would make a reservation and she said yes! I specifically told her I don't deal with third parties and again said she was front desk at the hotel. Cancelled after contacting the Hyatt directly and my so called reservation was not found. The card given for payment was cancelled and the payment will not be processed
Called after checking online because I had a question about discounts. Rooms were available online but rep told me they weren't. Either the system needs to update faster, or fire this woman.
I have been a long time member of Marriott n this was the hardest reservation I have. I could. Not understand the accents of both first person n supervisor n then they wanted me to text in my credit card which I am not willing to do n one of the reasons I talk to people. He seemed unable to understand so I just hung up.
I have also found none of my direct booking on Marriott Bonvoy n trying to get a call. I have several reservations to make.
Great experience and enjoyed her customer service personally!
I immediately realized that Cecilia was just simply the perfect professional to have handle every aspect of our reservations in regards to a very important travel accomodation for my business. The entire phone call was wonderful and I actually became a bit saddened to have end the phone conversation with her.
Todd A Hoss
President & CEO
Chesterfield Development Corporation
Since 1968
Corey booked the wrong dates for my hotel. I was arriving after midnight and asked that I am booked on the prior day since I will be leaving in the morning. Instead he booked me for the after midnight date - the date I'm leaving. But I'm leaving in the morning. The specific dates, that should have been booked for January 25 leaving on the 26th. Despite my explaining all this to him he booked me for the 26th leaving on the 27th. So I did not have a room booked and had to rebook then I had to call Expedia and get the wrong booking change. In addition, Corey charged me a rate twice what I charged what I was charged when I arrived at the hotel and booked myself. I lost about an hour working through all this when I should have been sleeping. Guys like Cory who don't know what they're doing and also have a bad attitude do not reflect well on your company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members