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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Hello I would like to get a room from you guys tonight plus four more nights added but I would like to pay with my checking account...
The reservationist with whom I spoke was pleasant courteous and knowledgeable. I was able to make my reservation easily and my confirmation was sent promptly
Very professional and completely competent, took very good care of all needs
Reservation was supposed to be made at the Fairfield Inn and suites. I even gave my Mariott Bonvoy rewards number. I then get confirmation that I am booked at the Hampton Inn and suites. I call back three minutes later and I'm told I have a 30% cancellation rate. This needs to be rectified!
The agent did a super job explaining the rate and room to me
Called to seek status of job inquiries and applications I put in. Was kindly referred to customer service, however phone hung up. Please reach out to me at *******823. Very much interested in working at Hotel Indigo in Alexandria, VA and availble to start immediately.
Great experience, services was fast and informative. Conversation was clear and correct
I needed reservations for two separate dates and Jeannie took care of everything! She not only booked my rooms, but she also answered my questions and got me even more excited about visiting the Great Smoky Mountains!
Nice and friendly. Didn't get to book the room thru Jennifer but sure was very helpful. Referred me to the front desk.
Cesar was very kind and helpful and patient and insured. I understood everything was a great experience cannot wait till we come and stay at your hotel.
Our plane was cancelled and the lady at the airport connected me to you to book a hotel that we could check into at 3 in the morning and she booked us with a hotel that wouldn't let us check in until 3 pm not am and they wouldn't refund the money for room. She did this twice and we finally got a room ourselves and ended up paying for 3 hotel rooms because of you stupidly. I put in a claim with the airport but we were never refunded for the money the hotels charged us or the $50 we paid for cab each way to hotel or for the meals we bought. Our don ended up driving fro Fort Mac to Calgary so we wouldn't have wait until the next day to get to Fort Mac. It cost us over $1000 for everything so we weren't impressed with your hotel booking
Excellent customer service provided by the representative. She was courteous, polite and professional
Angel was extremely helpful with all my questions and concerns,and gave me many choices
I was able to book the rooms I needed with no hassle, clear information, and friendly service
Had to book for a soccer tourney a couple of days away. Daniel was on point! He took great care of us and made it an amazing experience. This company needs 20,000 more just like Daniel. He's a true people person. Thank you Daniel
I tried to book online and had trouble; Corey made the process quick and easy
I could understand Edgar and he was very helpful in making my reservation. Great job! Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members