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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Had to book for a soccer tourney a couple of days away. Daniel was on point! He took great care of us and made it an amazing experience. This company needs 20,000 more just like Daniel. He's a true people person. Thank you Daniel
I tried to book online and had trouble; Corey made the process quick and easy
I could understand Edgar and he was very helpful in making my reservation. Great job! Thank you!
I received excellent customer service from booking thru check in. My suite was clean and immaculate. I highly recommend.
I wanted to know about onsite parking, costs etc. she looked up all info and gave me good pointers and suggested I call and confirm the info. Supplied the number.
Very kind and helpful. Lauren was very friendly and answered all my questions. Thank you Lauren.
Booking two rooms, for two night, with Jose was easy!
Called to enquire regarding room rates and availability and was assisted promptly and efficiently 👍🏾
Hung up on me when I was disputing the room rates. Online is quoted $400, on phone was told price would be over $1153. When I questioned the difference, was told to book online and HUNG UP!
Lauren was extremely professional and extremely efficient. My reservation was booked easily within about 5 minutes.
Great job! Friendly and made the process easy. Would use the reservation service again!
She was professional and friendly answered my question. My experience before that trying to go thru the website was very frustrating.
His help was greatly appreciated and he was very courteous.
She was amazing :) she assisted very well with my room reservations for a meeting.
Good service quick response, very attentive
Very knowledgeable
She was very sweet & helpful! My confirmation is all set and I look forward to my stay.
The guy name Andres help us out to book our hotel and it was smooth transaction. He is amazing and very helpful.
My experience speaking with Jesus was very professional. He answered my questions with knowledge and respect. I was glad to book my reservation.
Thank you Jesus
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members