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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Nick was great thank you 😊 we appreciate it. 1st time staying here.
Told Neil what I need and he found me exactly what I needed and at a great price. He was very personable as well as helpful.
She was very helpful helping me add another day for my stay.
Mike was very kind, just needs to slow down a bit- I don't know if the Company pushes staff to do things very quickly or not but it pays in the long run to take a breath and do speak a little slower to avoid mistakes send having to repeat information on a credit card, overall he was very kind and pleasant to talk with and get my info correctly. I could tell he was under some pressure to make this a quick call- allow your team time to accurately collect the information.
They are not robots either- working for you, the company- Mike was a positive person at your loud and busy Call Center. He was trying to the best job possible!
Poor at best. Communication challenge, unable to find room block, was transferred with no details or indications and then was stuck in the endless loop of unintelligent AI
I thought I was calling Drury Inn. It was the number listed by the hotel when I googled the specific hotel and location. I did not learn that I had booked through Priceline until we arrived at the hotel. I feel scammed. I was unable to receive my hotel membership points and the charge was more than the actual hotel would charge.
I made reservations for tonight and she made them for tomorrow. After I asked for a refund she said she made a new reservation without telling me the amount made another reservation but I never received any information besides a refund request so now I'm not sure if I have a room reservation for tonight.
Provided very accurate information and assisted with information requested. Very satisfied
Good. Covered all aspects. Friendly,...knowledgeable
The cancelation insurance was not explained to me only that I could cancel reservations anytime.
Deceptive sales practice
I had to call in about a previous reservation I made yesterday where the previous said his name was George. The representative set the hotel for the wrong tel in the wrong state and also was very difficult inputting the email address. I would like for you to listen to the call, refund the request under confirmation number *******. This has been an awful experience and very frustrating.
They went the extra mile to explaine things to you. These guys are way better than booking.com... and they explained refunds before u ever get the room.
Iwe were leaving Vegas Jan 30 that day
My husband was not feeling well so I booked a room so he could sleep several hours. I was told the total charge was$100 all inclusive even breakfast. I made very clear we needed immediate check in. Not the usual 3 pm. Was told no problem. When we got to hotel they charged an additional $85 and NO breakfast
I had no option as my husband needed to rest. We left that evening. This was pure deception. I want the refund of $85.
I needed a specific room for me and my wife for a business meeting for 2 nights and Lauren was courteous and efficient - and also pleasant! Thanks!
I lost my conformation number for a stay at the Abernathy. I called and talked to Cecillua and she got the information for me in just a few minutes. She was friendly, caring, and I appreciate her quick service.
Helped solve my problem very quickly. Thank you very much!
Made a quick & smooth reservation via phone. Excellent service from Michel!
Booked a room for upcoming Marine graduation. Agent was very helpful and courteous. Nice experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members