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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I received excelent service from Nirdaly. She was very calm when I made mistakes with credit card information more than once. It was a pleasure to have her asisting me.
I was told that I would be charged $160.00 per night for two nights. When my receipt was emailed I saw that I was charged $189.99 per night for two nights.
So I had to dispute the charge!
Mistakenly called this company and I asked if it was Marriott, and he said "they were busy so it forwarded here. This was just a lie.
Just booked our stay with the Sonesta via phone conversation, and the young woman who helped us did an amazing job: listened well, and has met our expectations for a lovely family gathering to celebrate a wedding and Christmas.
Amanda was so helpful and accommodating after an extremely long stressful day of runaround by united airlines. It's very refreshing to see someone still be so helpful in customer service today. Thank you.
Short to the point and very well organized. I would highly recommend this motel and host
Was able to reserve exactly what I wanted.
Don't really like the 'no cancellations' policy.
Arturo was excellent! Very professional, kind, and knowledgeable.
Amazing, helpful, efficient. Can't wait for vacation time!
Telephone call to an amazing customer service representative at Hilton Honors...It pays to be a Diamond member
Caesar was polite and very professional. He was determined to help me find accommodations to for my trip. Caesar you are awesome!
Alexandre did a great job- quick, easy to understand and very helpful.
I had some questions before booking, but they just switched me to the answering machine. So I booked another hotel.
Well done. He represented everything clearly and promptly. He knew what he was doing.
Very professional and knowledgeable.
She answered all my questions. Explained all my options. This young deserves a raise whenever possible. She deserves a high employee evaluation at her next eval
Agent did an outstanding job booking reservation for our upcoming stay. He was very professional and answered all my questions. Totally satisfied!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members