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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I didn't even finish asking my question and he transferred my call and at the same time I received a text asking about my experience, very poor!
I feel a good great service I appreciate it got my reservation quick I please take less 3 minutes to complete
Kind & efficient with clear communication. Thank you so much
I've made reservations for August 14 2024 and I'm about to cancel this reservation and finding a different hotel because the customer service is terrible. I called and asked about the hotel parking and "what does no in and out service mean" to 3 different representatives and asked the same question and all 3 of them just transferred back to the phone que without saying a word. This is a terrible way to treat customers. I'll give a full review on social media.
It was fast and she was very nice. She was very helpful and made sure that everything was correct.
Excellent interaction between the two of us, I am quite pleased with the results.
Giovanna helped me find another hotel due to my ideal one was sold out, I was put into another recommended hotel right up the street for a slightly higher price and the hotel was immaculate! Thank you
Very kind amd helped me become a Hyatt member to save money.
Kellee was very professional and helpful.
As well as pilot it was pleasure talking with her on our booking.
She was very nice and helpful. Tried to get us the most affordable room which I very much appreciated!
The receptionist with whom I spoke was very efficient. I first asked to book at one hotel. When she gave me the total price, I said it was too expensive. She then took the time to search for another less expensive option. Very patient. Excellent customer service.
Needed help because another hotel did me dirty. Rebekkah helped me get a room for my son on short notice. Thank you Rebekkah. Would recommend this nice lady for any help needs. Thankful.
Danielle helped me book rooms for my daughter's graduation weekend. She was absolutely one of the loveliest people I have ever worked with and was extremely helpful. Your organization is blessed to have Danielle representing you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members