On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Danielle helped me book rooms for my daughter's graduation weekend. She was absolutely one of the loveliest people I have ever worked with and was extremely helpful. Your organization is blessed to have Danielle representing you!
Nick got me the room and price I needed. He is not only a professional but very pleasant person. Much nicer than booking online.
It was great. Raul walker me thru the process and answered all of my questions. He was both courteous and knowledgeable, easy to work with.
Thank you for all the help rommel did a fantastic job!
Lauren was patient, courteous and gave exceptional customer service.
I found the web link confusing and the taxes and fees astronomical, so I called directly.
Steve explained the high fees and it was actually Several dollars less. He also explained the added $25 "security" fee-incase something happens….But there's free cancellation up to 6 the night of arrival anyway…Even though the posted room rate was $3 less than quoted by Steve, the overall total was almost $10 less than on line….thank you Steve.
Wyndam, get your stories straight
I called to advise that I would be in late between 10 & 10:30 pm. You disconnevted me without telling me you had my message. I called back & I was disconnected again.
Very good. The representative was very helpful. He helped me get what I needed
Alex was very helpful and very informative. He answered all my questions plus some. Unfortunately you did not have the availability we were looking for and the price was outrageous for what you had left
Very friendly and very helpful. Makes me want to choose comfort Inn first when booking rooms in the future.
Neal provided me outstanding customer service; he was exceptionally courteous, caring, patience and kind.
Neil knew his stuff and was a pleasure to talk to. I had a voucher credit and he helped me with that so well.
Was wonderful speaking to an English speaking representative.
I loved the entire experience. I have to give 50 characters? Now I don't like the experience.
Courteous, knowledgeable, and helpful. Couldn't beat the deal that I have as part of a military discount organization. Tried very hard at least four times.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members