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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great and friendly service! Process was simply and quick! We can't wait to stay!
I tried to make the reservation online but couldn't finish. When spoke to my agent she was polite, helpful, thorough and was very easy to understand what she was saying. Spoke clear English!
I had to call in for an emergency hotel. A representative named Christa helped me. Extremely professional, as many issues as we ran into attempting to book, Christa made it happen. I wish more people were so knowledgeable and professional as she was.
Very difficult to understand
Not knowledgeable about rooms or amenities
There's no real experience to speak of in that I never made it to Pensacola. Making arrangements was a breeze, though my time on the phone ran short.
Service was good, but I wanted to speak directly to the hotel.
What an amazing person to handle my reservations! She is a keeper with your organization!
The agent hanged up on me twice. In the initial call he asked for a lot of information and hanged up when I asked about the Best Rate Guarantee offer as I got. Better rate in Expedia. Then by pure luck he got my second call and hanged up again when I inquired about the offer.
Awful service!
Bethany went above and beyond to help us book a hotel very late at night when we were turned away from a reservation at the Hyatt due to overbooking and limited to no availability for 30 miles. Thank you again.
Patient, super helpful excellent personality. Very pleased.
Called and Tangerine was booked but Lisa tried to find me something else - stellar!
I asked you a question about check in time and you hung up or we lost connection and you didn't reach back out. I had to call back and get someone else to make my reservation.
Rebecca was incredibly friendly and helpful. Don't ever let her go. Give her all the raises and pay for her vacations because she is a gem!
The representative was very helpful & thorough. My choice to call as opposed to making the reservation online more than exceeded my expectstions.
It was a pleasant experience and he was able to help with esse and understand what I was wanting. He also gave suggestions that is going to help with our trip to boisser city horseshoe
I've never been treated with such disrespect! Most likely will never use this hotel again
Janay was extremely helpful and patient throughout my encounter with her. She represented your company very, and she is indeed an asset to your company.
By the way, she was very modest.
Very friendly booking guy BUT told him needed extra day (April 24) to hook on to reservations already made (April 25-28) BUT he booked me for March 24. I called immediately after making reservation to call center after checking my email. Hopefully won't have to pay 30% cancellation fee, otherwise I question the integrity of this hotel chain.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members