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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Greatest this was the best hotel I ever experienced
Dawn was very helpful because my request was very specific (2 bedroom suite). She searched and searched until she found something and for that I am grateful.
Pleasant and helpful. Gave other options since the hotel I specifically wanted was fully booked
If you book with this site be prepared to throw away your money
THE WORST EVER...What a disaster. I booked a room at a hotel and the company refused to refund me even though I bought the insurance (with adequate cancellation notice). I gave up after a month of long calls, talking to people from 3 different companies, and receiving emails from 4 entities (Protect Inc., Fanshield, Bookonline.com Allianz Global Assistance), and still no one was able to assist. The hotel was fine with the cancellation but booking.com was not. Never got a refund even though bookonline.com canceled the hotel room. BUYERS BE CAUTIOUS / BEWARE! This company is not what it presents itself as being. This site is literally impersonating Booking.com. 3 months later and I am still out $223.39.
Quick and helpful I appreciate the timely communication and help with my state/ government reservation.
Excellent professionalism and patience as one card didn't not work. Thank you!
The service was great. The representative was polite and it's all that I ever expect from Marriott when I call. Thank you for asking.
The report. Was rude and hung up on me when I asked for direct hotel phone number.
Nicolas was very considerate in making sure that all of my concerns were addressed. It was a complicated reservation.
Alexander told me I could cancel up to 7/23/2024. He also did not even mention a protection plan while my confirmation says no refund and that he offered me a protection plan which I refused. NOT TRUE! I cancelled as soon as the email came through. I will be contacting Marriott proper.
Called to check if there were any rooms in the ground level since my mother can't do stairs very well. Was transferred to a recording.
Had checked out, had car problem and needed to stay another night. Megan was gracious, extremely helpful and saved the day. Very much appreciated
Going to Caribou for a wedding so I made the call direct to the hotel and was helped immediately. When I mentioned the wedding and that we were told we'd get a special rate the young man immediately knew what I was talking about gave me my rates booked my room all in a matter of 3 minutes. Very courteous.
Great and friendly service! Process was simply and quick! We can't wait to stay!
I tried to make the reservation online but couldn't finish. When spoke to my agent she was polite, helpful, thorough and was very easy to understand what she was saying. Spoke clear English!
I had to call in for an emergency hotel. A representative named Christa helped me. Extremely professional, as many issues as we ran into attempting to book, Christa made it happen. I wish more people were so knowledgeable and professional as she was.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members