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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Alejandro was able to book two rooms with last minute notice by phone. Impressed with efficiency and ease of booking.
He was great! Very helpful! Helped me to find an available and affordable room during a busy period.
Sarah was wonderful & so helpful, help me book last minute room to visit my aunt!
Wonderful service. Very helpful. Took the time to ensure I got the best deal.
The hotel that was recommended to me was horrible had roaches and I wasn't able to get my deposit back. Beth Jane or whatever her name is wasn't helpful at all and very forceful and impatient when it came to booking the room. I felt rushed and very disappointed in the recommendation
Very helpful system was acting up but she remained positive
I booked over the phone, and the associate was very knowledgeable, kind and polite.
Neal was amazing and helpful during reserving a hotel. Very professional and courteous.
Lauren was very courteous, very helpful, spoke clearly and has a sweet voice.
Rep did not listen that i was a member- dis not enter member in and did not provide member discount. Was booking 2 rooms and lost the better price as someone snagged the room before rep was finished booking.
Ap started working and got WAY better rate by doing it myself. Cancelled what rep booked for us.
Tried to call back to cancel- kept getting transferred and disconnected. Terrible experience. We book Marriott and this particular hotel several times a year. Normally great.
When booked was told I had smoking room for two nights…. They couldn't book for three nights cause they said Friday smoking was already booked. Arrived today and this hotel is totally smoke free! Went back to website and it said three more smoking room available! They also said my reward was two bottles of wine…. Hotel knows nothing about this at all! SO SO DISAPPOINTED! I came here because my sister in hospital diagnosed with cancer and only has two weeks to live! I just really needed room to relax in because so emotional! So I'm paying for my stay here and am staying in my car right outside back entrance! Will use the bed when I come in and will just go out to my car in morning with coffee before I head back to hospital! CHANGE YOUR WEBSITE!
Very nice associate! She was very helpful! I appreciate it!
The young lady "Carolyn" who helped me was very helpful and clearly spoken in arranging my reservation, I didn't have to ask her to repeat any of the information she told me.
This is one of many reasons why I keep returning to this Marriott, I've yet to ever be disappointed.
Terrible. No help and got disconnected. I paid and did not get a reservation email.
I was trying to find out more info about the size of the rooms and when the gentleman found out I wasn't ready to make a reservation he hung up on me.
Friendly, quick, helpful clear. He understood all of my requests and answered questions well. Thanks Alex
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members