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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The agent was pleasant and efficient. I was very pleased with my experience.
Great job, patient, calm, professional, understandable.
Very efficient, friendly and informative. Answered all my questions
He was very helpful kept it short and sweet. Was super clear to understand.
I had a great experience. We were able to make a last minute reservation due to our flight delays at MCO. It was also explained to me clearly that a full refund was available if we had to cancel for a small fee.
Jayne was exceptional! She provided excellent service, was very polite, extremely professional and she found the perfect hotel for our visit to Richmond.
Lindsey was able to get the rooms I wanted for less than what I expected to pay
I had a couple of questions about the requirements of our room and received the info I needed.
Thought I had a veterans. Discount. Turned out some other thing I never mentioned. Sounded like he is working from home.Not a background noise kids and chickens.
Absolutely horrific customer service
Charged for a room I never stayed in
Hung up on multiple times
He said to call the front desk and I said "they don't answer their phone" he said "figure it out" and hung up on me!
We went to hotel and they wouldn't take my cat I told you I had a cat several times on the phone. I want a full refund because I had to go to another horrible. A motel 6 on Dean Martin dr.please issue refund. Westgate will not fight refund they already put in computer what happened
Bethany Jean took the time to tell me everything that was in the room and about the motel! She was great!
I was looking to stay in a hotel with essentials and she went out of the way to help me veryj
Shelly was delightful and very helpful 👏🌷👏very patient and informative
Hung up to fast, I was disappointed with the handling of my call, reason being, all my questions was not answered.
Alejandro was able to book two rooms with last minute notice by phone. Impressed with efficiency and ease of booking.
He was great! Very helpful! Helped me to find an available and affordable room during a busy period.
Sarah was wonderful & so helpful, help me book last minute room to visit my aunt!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members