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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Samantha was friendly and efficient! The call was quick and painless.
I spoke with Christina and she did an excellent job of explaining my options to me. She was very patient and took the time to make sure I had the reservation that was best for me. I appreciate your help.
Horrible. Couldn't help, immediately transferred me to an automated system. Just want to talk to a live person. Very simple inquiry. Way too much to ask apparently
You sounded drunk and you reserved and charged me for the wrong night even though you asured me it was for tonight! I'm at the hotel and had to pay another $500 to get my family including an elderly man and baby a room for the night. And now I have a fully paid room for tomorrow night and I don't need a room then! I want my money back. You're thieves!
Miguel was very knowledgeable and helpful. He did his best in trying to make sure that I got the best rate possible.
I had tried to book a room for my stay on the internet and couldn't. I called and had the room booked via phone. Alexandria was kind, efficient and professional.
Very nice service, explained everything very well, very happy about the room condition as described
He wasn't able to get me a room at the hotel 🏨 I called about. He did get me a great deal at another one. He was very informative and knew the area I was looking in. He gave excellent customer service
Tim was very personable and pleasant to speak with. Very helpful and patient.
Called to inquire about hotel rates and assistance. While working the call we were hung up on. Not sure it was disconnected or what but a little disappointed.
Thorough, clear and fast. Checked my understanding of terms. All good
Christiana was extremely helpful in locating a hotel for my last minute stay. She was very conscientious of my price range and offered several options to me.
Good, live Mr Luvensky did a great job even though I didn't didn't give him correct info of my c/c he was very patient and and got the room booked despite my my mistakes
Nicholas, was the person that helped me make my reservation. He was very helpful, l had not made thise type of reservation before. He was very through in his explanations he answered all my questions. So now l have complete making the reservation, thank you Nicholss
Javier did a great job assisting me with my reservation…. Listened and willing to assist me on my mistakes…
Great Attitude, Great employee!
Pleasant enough on the phone explained I travel with 2 dogs ok no problem. Quoted me a price that did not include pet fees. Also non refundable due too late booking. Arrived at said hotel and was quoted an extra 40 dollar pet deposit. Not impressed. Hotel is a fine establishment. Booking agent is a huge disappointment
Chelsea went above and beyond to ensure that a very specific and unique room request was thoroughly researched to provide precise answers. She represents what all customer service personnel should be willing and happy to provide. I rarely provide feedback on customer experiences but Chelsea was exceptional
She found me a place to stay that I could afford quickly and with a great personality and attitude.
Needed to book a reservation and find out if you honored Gov't rate. Brandon was knowledgeable, a pro, and super fun.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members