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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I was told the total for 2 rooms would be $420.I am now being charged $250 twice, which I did not agree to. This is a stealing scam.
I do not like the way that your site come in as Booking.com. Once you book something you then see it is not booking.com. But bookingonline.com. I had a bad experience with bookingonline.com. I will never do business with you site.
Caroline was kind, patient, and professional!
She was very helpful. Five star experience.
She was awesome and she needs a raise like today. I was not going to The pay the price for another property, but she ended up finding me an awesome place to book so thank God for that.
Jennifer was very friendly, helpful, and took the time to handle my request.
Lindsay did not try to upsell as I told her we were on a budget and she helped us get a room. That was just perfect. She's very kind and professional.
Tania was very helpful and patient and was very accommodating, she teamed up with someone else to help and make sure everything was done well. It was a pleasant experience
Thank you
Easy to make reservation, very thorough and got great price.
Amanda was excellent assistant. She helped me to get to the proper phone number.
The reservation representative was very helpful, she explained everything very clearly. I could understand her, no weird accents that I had a hard time understanding. She also reviewed everything to make sure we were all on the same page. You need more representatives like her.
Very helpful and friendly. Got us the best deal. Customer service is always a big deal.
Jeannie- was great- helpful and very friendly! I wish everyone could be like her.
My experience was horrible. Book a hotel with Best western Cypress Creek 7921 Lamar Pool, Biloxi, MS *******. Room305 was infested with bedbugs. Not only that I have not received a refund.
Hard to understand agent—spoke very quickly. Was quite pushy, too.
Cory did an amazing job getting us a room for the eclipse at the last minute! He was very patient and friendly while I was having trouble with the credit card transaction! In the end - Great Success!
Thanks Cory!
Very good as usual. Carolyn was great! Just checking on availability for my son. We already have our reservations 7/6-7/13
Kellee was friendlyC knowledgeable and made the booking experience a quick and easy one. Well done Kellee
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members