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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Amanda was excellent assistant. She helped me to get to the proper phone number.
The reservation representative was very helpful, she explained everything very clearly. I could understand her, no weird accents that I had a hard time understanding. She also reviewed everything to make sure we were all on the same page. You need more representatives like her.
Very helpful and friendly. Got us the best deal. Customer service is always a big deal.
Jeannie- was great- helpful and very friendly! I wish everyone could be like her.
My experience was horrible. Book a hotel with Best western Cypress Creek 7921 Lamar Pool, Biloxi, MS *******. Room305 was infested with bedbugs. Not only that I have not received a refund.
Hard to understand agent—spoke very quickly. Was quite pushy, too.
Cory did an amazing job getting us a room for the eclipse at the last minute! He was very patient and friendly while I was having trouble with the credit card transaction! In the end - Great Success!
Thanks Cory!
Very good as usual. Carolyn was great! Just checking on availability for my son. We already have our reservations 7/6-7/13
Kellee was friendlyC knowledgeable and made the booking experience a quick and easy one. Well done Kellee
She was very helpful and me an affordable room and was very quick.
Lauren was very kind and efficient! She told me my options and explained everything
Easy and fast and got what I needed for my up coming trip!
Neal was very professional, friendly, and helpful in booking my hotel reservation.
Alex was very helpful and seemed to understand the special needs for my handicapped husband. We'll see if we get what he promised.
Went online after she said that they have no rooms and I booked two minutes after getting off the phone.
This gentleman went out of his way to find me a room last minute! That and he's from NY! You have definitely earned my future business!
Her accent made it very hard to understand half of what she said. I lost my spouse and am going there for a memorial. She kept trying to sell me stuff and give me discounts as a gift. I think it's deplorable how far down Marriott of all brands has sunk with the stuff they make their people do. Not happy or impressed. Madison has limited options or I would have stayed somewhere else.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members