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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very helpful and professional answered all my questions. Excellent service.
Thank you so much Corey, I appreciate the great patience and assistance you provided today. You are amazing 😁 Thank you again Letty
Cristina was patient and helpful. She was able to find a resonable room for us ……………………….,
She is very friendly and knowledgeable about her work Super helpful good job
Steeve was awesome. Listened to my needs. Helped me lengthen my needs for the wedding and helped we take care of the extra room for UK GUEST!
Was a good experience would call again. Gives me pertinent info on availability and price. Nice to pick up the phone and take care of everything.
Excellent phone skills and very patient. I was so lucky to get her on a second call. The first attempt with another agent was not pleasant. He was rude at times and hung up on me.
I was trying to link up with some friends that will be staying this weekend at the Courtyard by Marriott in Charleston, SC Northside Dr location. Bailey was pleasantly helpful, and I honestly did appreciate her in searching for me. They were sold out but she suggested another nice location. Even though I didn't book at this time, I will definitely call again in the future for service. She was just that great!
I needed a place to stay and every hotel I called was booked but victor found me a couple places that still had rooms and even fount me a discount
I called the hotel. The representative was, competent,
Honest and very kind! Cheers to you and your lovely hotel!
I had a lot of questions and she was great! Answered all questions about a shuttle going to and from airport and the cruise! She was so helpful!
Corinne's service was excellent! The reason I believe this because of the way she explained the charges so that there wasn't any surprises. Also, her voice was pleasing and her telephone educate was perfect. I look forward to our star at your facility.
Catherine was very helpful and understanding. Really appreciated her help
She definitely deserves a raise! Was so helpful. Made me go from stressed to not in a matter of minutes! Will be using you guys more often. Very impressed of now her costumer service was.
Fast reservation, knowledgeable on pricing and availability.
Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members