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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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He was so incredibly helpful! Everything was quick and easy
Very polite, laughed a little too much, but we got what we needed.
Found me a hotel with a room when most were booked! Shanell was wonderful and very helpful great personality!
She was very clear on explaining everything and she made sure I understood everything she made sure my emails was there. My texting was there she was excellent stars.
She was wonderful and answering every one of my questions
For first time ever, I understood this guy. ( I speak 3 languages) He was clear and he understood me and I understood him. He even let me distance from BW to my event. Thank you BW
Brandon was quick and good to talk with. I am adding characters to hit 50 that I have to have in order to submit this super great review of my boy Brandon.
Edgar made this so smooth and easy. He was polite and efficient. It's so good to talk to a real person!
I tried to find out about group rates for a reception in the area and didn't get anything useful. Still inquiring. I am currently deployed so I can't call 800 numbers
This was a good experience. I did not have to wait to speak with a representative. The person who helped me was courteous, friendly, and knowledgeable.
Patrick was a tremendous help in securing my hotel room and made the process simple and easy.
Excellent helper to make reservations! Senior and military help.
Service was awesome. My questions were answered throughly and phone numbers provided to customer service.
Great job booking last minute. Very helpful and assured I got confirmation before hanging up
Sighed heavily and told me no room was available. When I began to say I'd go somewhere else he said oh wait here's one and then quoted me $400. I was able to book online no problem for $250 range. This makes me distrust you guys.
I was trying to book a room went through the whole process of putting in my credit card information and everything was quoted a price of 279 and the hotel charge ended up being 379 yet my credit card company was asking if I made this charge and I needed to respond yes or no so I'm not sure if the charge went through or if it was the first time And I was trying to explain that to Alexandra and all of a sudden I was transferred over to an automated line so my reservation did not go through and when I called back again, the gentleman I spoke to the second time was giving me a higher rate than what I was originally quoted so I ended up not reserving a room I am reserving a room. ImVery disappointed in the service I received
Very helpful and professional answered all my questions. Excellent service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members