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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I needed to reserve a room for my son traveling from Oregon back down to Huntington Beach, California Fort Bragg Motel 6 was about halfway. I had the pleasure of having Wanda answer the phone. She was very clear very well spoken. I understood everything I reserved him a room in Oregon and that was not the case so I appreciate Wanda!
Booking my reservation online was a little difficult. They did not let me know exactly how much was going to be charged to my credit card at the end of my stay. They only told me what would be charged that day. I had to ask a lot of questions before they told me, I have to pay a resort fee every day plus property taxes was not included in my total. I also had a hard time understanding her accent. I canceled the reservation.
Now the person that I canceled my reservation with was so sweet she totally understood she was very kind. She also had an accent, but I could understand her.
She was pleasant and made my reservations without hesitation and gave me options that the website couldn't handle.
Beautiful personality.
Was very easy to make reservations with. Looking forward to our stay in September.
Very helpful and courteous. She did her best to fine a safe and clean room
Very pleasant experience with Rachel who very nice and helpful. She was great!
Hugo did a fine job. He was courteous and made sure we got what we wanted.
My customer service rep was Paul. He was so kind and helped me find a last minute hotel at an amazing rate! Thankful I contacted BookOnLine.
The representative was very efficiand and, professional in her performance j.She l assisted me, by searching at various locations.
To help me out to find the best price and the right location, which I am very humbled and grateful. She did an excellent job.Thank you
Having to book a room late is already annoying, but she seemed very happy to help and was willing to make sure I was happy with my accommodations, even if it was just for a single night. Would hope most people in this feild would be as courteous as her
Jesus was very helpful and professional. The process was easy due his customer service.
We have had a very unfortunate cancellation of our flight, causing a chain reaction of problems. We had stayed 2 nights at the Marriott in Long Island and last minute need another night before our new flight. I got Jaztine when I called to rebook and she was so kind and helpful. She had such a nice cheerful demeanor and was such a sweetheart. Got us 2 new rooms, was very patient and we are all set. I rarely take the time for a survey or review, bit she is so worth it… thank you so much for your great people 🙏
We had an unexpected need for a room due to a delayed flight. Ebony was absolutely wonderful and helpful as we navigated each step.
Pleasant efficient and kind. She handled everything with respect
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members