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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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We have had a very unfortunate cancellation of our flight, causing a chain reaction of problems. We had stayed 2 nights at the Marriott in Long Island and last minute need another night before our new flight. I got Jaztine when I called to rebook and she was so kind and helpful. She had such a nice cheerful demeanor and was such a sweetheart. Got us 2 new rooms, was very patient and we are all set. I rarely take the time for a survey or review, bit she is so worth it… thank you so much for your great people 🙏
We had an unexpected need for a room due to a delayed flight. Ebony was absolutely wonderful and helpful as we navigated each step.
Pleasant efficient and kind. She handled everything with respect
The associate was very polite and solved my issues very quickly.
Chrislyn was very easy to talk to regarding my upcoming visit. She was very courteous and answered my questions satisfactorily.
Service was excellent and polite, simple booking process.
Ebony, was professional, courteous and effective in booking my complex reservations. She gave great advice and had information i needed at her fingertips.
Hire more people like her.
Short and sweet and to the point. Very friendly and helpful. 10/10
Promised two bottles of complimentary wine at check in, did not mention extra charges at the front desk for parking and pet fee. Also lied about our rewards points and membership discount.
Carlos did a great job and really listened to what I was saying. He was a great help and has us set up in mo time at all.
Great customer support person. So friendly and helpful
I was having a hard time understanding the room description, she was so patient at explaining until I got it.
Was able to answer all my question and was very pleasant to work with!
Thank you so much to Alexandra who saved my trip to the Somerville Cambria! Without your assistance and kindness, we would've likely booked elsewhere.
Give this person a raise!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members