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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Thank you so much to Alexandra who saved my trip to the Somerville Cambria! Without your assistance and kindness, we would've likely booked elsewhere.
Give this person a raise!
Hugo was super helpful and had a great personality.
Quick, easy and helpful.
Explained rates and booked faster than I could do online.
It took me an hour over the phone to book two adjoint rooms. The representative kept making mistakes and forgetting my dates. Mis quoted price. Had to cancel reservation a couple times. Horrible experience. Hope our stay is better.
Carlos was really helpful and found us exactly what we needed when the place we were looking for was too expensive. He was professional and really knew his business. Thank you!
I actually didn't plan on booking the room based on the website. Catherine was so outgoing and pleasant and she asked me the right questions to keep me interested. She handled my objections and got me to make the reservation. I've given less than 10 reviews in my life, but she deserves the review and my time. Thanks!
Emily explained everything, got us what we needed (no pets allowed hotel) at a decent price, precisely where we needed to be
I am very unsatisfied. I showed up to my hotel and after specifically asking about cats on the phone call. The Hyatt did not accept them. I had to find a completely new room on my own. I never checked in and I was told not to pay the cancellation fee because I was going that night. I would have gone, my cat wasn't allowed to stay. I need to be fully refunded.
Caesar is a G. Great help, very nice, helped me get the room I want at a great price.
Very pleasant and informative, checked for availability and my request for two cribs.
Excellent service by Joyce helping us select rooms
Easy and quick. Price I little higher than expected online price.
Excellent - Robert was very cordial and efficient
Excellent customer service!
Answered all of my questions with patience and kindness!
Excellent interaction booking room with Jeannie for 2 queen beds for Wednesday 19th 2024 in Gainesville, Florida
Flight delay and late arrival. Needed several rooms and a good nights sleep. We were able to get nice affordable rooms and much needed sleep.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members