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BookOnline

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoo...


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BookOnline Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Booked room with Jeannie
June 27, 2024

Excellent interaction booking room with Jeannie for 2 queen beds for Wednesday 19th 2024 in Gainesville, Florida

Date of experience: June 17, 2024
Utah
1 review
0 helpful votes
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Needed a room quick
June 27, 2024

Flight delay and late arrival. Needed several rooms and a good nights sleep. We were able to get nice affordable rooms and much needed sleep.

Date of experience: June 17, 2024
Arkansas
1 review
0 helpful votes
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Reservation
June 27, 2024

Lakeshia was incredible. She went above and beyond to help me get the rooms I needed on my budget. She was extremely kind, pleasant, knowledgeable, and understanding.

Date of experience: June 16, 2024
Tennessee
1 review
0 helpful votes
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July 8th road trip
June 27, 2024

Carlos made booking our rooms for ourselves, my mom, and granddaughter effortlessly. Made us feel at peace.

Date of experience: June 16, 2024
Florida
1 review
0 helpful votes
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Last minute overbooking
June 26, 2024

Thanks Mark, for being so prompt and helping my family out. I have 3 kids and we were stressed that our original booking didn't work out.

Date of experience: June 15, 2024
Texas
1 review
0 helpful votes
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Perfect
June 26, 2024

Very good well knowledgeable. She knew exactly what to do and tell me how to do it. She was very professional.

Date of experience: June 15, 2024
New Jersey
1 review
0 helpful votes
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I just had a good exchange while making a reservation for the Coachman Inn in Kittery. Nicole was polite, lovely, and presented the room options clearly.

Date of experience: June 15, 2024
Texas
1 review
0 helpful votes
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Wrong state booked
June 24, 2024

James booked 2 reservations for Madison Ms and booked a 3rd reservation for Madison Wi.
I was not notified of the non refundable state changed in Wi nor did I request it. Now I still need to book a reservation for those 2 nights and I do not have my refund. I am now being tossed around and was told I need to wait 24-48 hrs

Date of experience: June 13, 2024
Oklahoma
1 review
0 helpful votes
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Performance review
June 23, 2024

Corrine was very pleasant and happy to provide me with exactly what I needed...10 of 10 rating from me

Date of experience: June 13, 2024
Florida
1 review
0 helpful votes
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Terrible. Specially asked for early check in was told no problem, a room is available. Asked 2x to make sure we could check in right away. They lied just to make the sale.

Date of experience: June 13, 2024
California
1 review
0 helpful votes
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Tell me about the menu at the casino which helped knowing where and what to eat so thank you very much.

Date of experience: June 12, 2024
Florida
1 review
0 helpful votes
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Nice and Easy
June 22, 2024

Nadia was great made my reservation quickly easily and professionally. She has a great attitude!

Date of experience: June 12, 2024
Nevada
1 review
0 helpful votes
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Carla was absolutely amazing
June 22, 2024

I needed to book a room for my son, she Carla was absolutely amazing.

Date of experience: June 12, 2024
South Dakota
1 review
0 helpful votes
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Great customer service
June 22, 2024

Jesus was so very helpful! He offered to look for availability at another local hotel, as I needed another nights stay, but they didn't have any rooms available.

Date of experience: June 11, 2024
Tennessee
1 review
0 helpful votes
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Excellent service
June 22, 2024

Joyce was very helpful assisting me thru the reservation process.

Date of experience: June 11, 2024
Florida
1 review
0 helpful votes
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Hotel booking@@
June 20, 2024

My phone was not responding to some of the prompts and he was very patient with me. Did a super job!

Date of experience: June 10, 2024
California
1 review
0 helpful votes
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Very helpful phone booking
June 20, 2024

The website said the hotel was full, so I was told to call. Carlos was very helpful. The call was quick and easy.

Date of experience: June 10, 2024
California
1 review
0 helpful votes
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Sedona Hotel
June 20, 2024

Joyce was polite and patiently answered all our questions.

Date of experience: June 9, 2024
Illinois
1 review
0 helpful votes
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Nadia was the best!
June 19, 2024

We are traveling to Canada with our grandchildren, and wanted to make sure the rooms would accommodate the 5 of us. Nadia found us a suite exactly where we wanted to be. She was fantastic!

Date of experience: June 9, 2024
New York
1 review
0 helpful votes
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Great stuff
June 19, 2024

It was hard for me to book it on my own. I spoke to a agent. She was successful. I was very grateful.

Date of experience: June 8, 2024