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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Jarvis was super helpful! He was so patient trying to find the best solution for me. I almost didn't book with Marriott and he was so efficient that he managed to convince me to book. I'm grateful because I was in a bind and needed this room for work purposes. Super grateful for Jarvis. Thank you!
Miranda was awesome and answered all my questions for scheduling our stay. Thank you!
She was very descriptive and walked me through everything
I asked for a hotel right by airport and the agent booked me in one 20 minutes away.
I was overwhelmed with missing a flight and needed emergency accommodation and he was a very calming and helpful presence when I needed it.
Wait time was less than a minute. Julia was very helpful and efficient.
Very good service and person who helped me with booking he is the best
I was trying to change my reservation and kept getting deadends. Finally got a real and helpful person after 8 attempts. Lauren was a big help.
Julie was absolutely great to work with, she is a great asset to your company!
Booking my hotel having a nice happy representative on the line made it easy. Excellent customer service. Keep up the good work Carla.
Thank you Carlos for accommodating us last minute for a booking and special request!
She was so nice and helped me very much, I'm not a computer person and she helped me out very much
Naomi was great and thorough with our request and helped us a lot.
I forgot to make reservations for move-in weekend and was having trouble finding a room called your hotel and be was kind, gracious and efficient! Looking forward to our stay
The rep was very helpful in helping answer my questions and went above and beyond to find accommodation for me and my family. I really appreciate the help that he gave to me.
Booking trip to help with storm damage. Breanna was very patient and helpful with me having to go back and forth with different calls for her answers.
I had the BEST experience with when I called the 800 number, and spoke with Tracie - she was incredibly helpful, courteous and dedicated in helping me book a room at the Boston airport. She is a true goodwill asset to your business.
Polite and patient with me. Helpful in verifying the rate and presents to me!
Agent was professional and process was very swift and easy.
She had patience with me. I asked a lot of questions. She kept trying to find me a hotel I could Afford. I told her she needed a raise for all the work she did to find me a room. We need more people like her.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members