BookOnlineReviews 10,246

Reservation help was great. Quick and efficient. Called reservation number posted on website.

Unfortunately, the hotel didn't honor our reservation even though I had the confirmation text. They were greedy and gave our room to someone else. Very poor public relations on their part.

Helpful, courteous, knowledgeable customer service

Amazing experience at 1:30 am. My hotel had cancelled my reservation and she stayed with me until it was solved! So appreciated her support in the middle of the night so I could get a room!

Agent was helpful and polite. Helped me to make the best choice for my need.

Rommel did a really great job. He was quite knowledgeable and listened to what I needed and gave me the booking I needed

Mariel was very patience and helpful! She made my booking not stressful … Thank you, Mariel

I was booked the wrong day. Told rep indeed hotel tonight due to flight cancellation. I was told there would be airport shuttle. There was not.

The customer service representative was friendly and polite.

He was wonderful- so clear about the price and instructions. What a pleasure!

Booked room with host Edgar. Davenport Grand was full on dates I need. Edgar was able to register and book room for me at another of their locations. Great job. Thanks.

I am traveling with my daughter and our flight was canceled and not rebooked until the following day. We have a standby flight so I was hesitant to book a hotel room in case we do get on the flight. I called the Hilton and Jose was wonderful about explaining my options and was very patient with me as my anxiety is high. We were able to get a room and a guaranteed refund if we get on our standby flight.

I was looking for a reservation on Saturday night late and I failed to be able to do it online. The young lady who took care of me on the central reservation line, Regina,was outstanding. She did a fantastic job was polite calmed me down and she is deserving of all praise she can get.

Paige was excellent. Listened to my needs and handled them perfectly. No complaints

The best of the best so far and the service was so far the best ans kelllee was very helpful with all the details and specific about the room and she help me pick the best room that fit my need and

Great the agent was informative courteous and polite.

I had the nicest lady help me in a very stressful situation. She was fabulous!

Very helpful, understanding, and very patient. She tried hard to find a place within my budget.

Jarvis was super helpful! He was so patient trying to find the best solution for me. I almost didn't book with Marriott and he was so efficient that he managed to convince me to book. I'm grateful because I was in a bind and needed this room for work purposes. Super grateful for Jarvis. Thank you!

Miranda was awesome and answered all my questions for scheduling our stay. Thank you!