On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Eboni was super helpful in rebooking my hotel room and upfront with the price changes. Fun to chat with on the phone while waiting for tasks to be completed. Helpful and funny!
Excellent verbal communication and explaining everything!
Carolyn was efficient and explained all charges well.
Extremely warm and attentive to my needs. She was very accommodating.
Good experience, looking forward to coming.in September...
Edgar was the gentleman that helped me over the phone. Very professional, and patient (cell service was a lil rough on the call). He was extremely helpful getting me setup for the night. Hope he answers the phone next time I come through
Lauren has excellent Customer Service skills. Lauren helped me to identify the problem so I can complete my booking. Lauren is very knowledgeable and I am really pleased with the service she offered.
This was my first time in my adult life (42yrs), I could not figure out what needed to be done vs what I was doing or lack there of. The said customer rep took her time and even gave a great suggestion which I most definitely implemented. Ultimately getting what I need!
Absolutely terrible! Tracy Pearl booked me at the wrong hotel in the wrong state. I wanted to be booked at the Fairfield Inn & Suites Carlsbad San Diego, CA and not New Mexico. Can you or someone please contact me to fix this so that I can reimbursed. Confirmation number *******
Marianne was great! She ensured that my reservation was correct and was extremely helpful.
Easy to complete the booking over the phone with Jesus today for our overnight stay tonight. Clear directions and very efficient.
Reservation help was great. Quick and efficient. Called reservation number posted on website.
Unfortunately, the hotel didn't honor our reservation even though I had the confirmation text. They were greedy and gave our room to someone else. Very poor public relations on their part.
Amazing experience at 1:30 am. My hotel had cancelled my reservation and she stayed with me until it was solved! So appreciated her support in the middle of the night so I could get a room!
Agent was helpful and polite. Helped me to make the best choice for my need.
Rommel did a really great job. He was quite knowledgeable and listened to what I needed and gave me the booking I needed
Mariel was very patience and helpful! She made my booking not stressful … Thank you, Mariel
I was booked the wrong day. Told rep indeed hotel tonight due to flight cancellation. I was told there would be airport shuttle. There was not.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members