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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very friendly made Good about making reservations and spending my money thank you
Very nice to talk with, and very pleasant conversation very informative
We called for a room at one hotel and they were full. Tyler was able to find us another one quickly. We didn't have to hang up and start calling other hotels. That is a plus in my book!
Heather was professional and addressed my questions. Nice job.
The internet kept showing every room was already reserved which was incorrect. Lauren was very helpful and polite
She was a professional rep and answered all of my questions
He was easy to understand and helped me find a Marriott to stay at for the weekend I needed.
Jennifer assisted us in booking a hotel in Oxford Miss.
She was thorough in finding our discounts and in reinforcing what to expect at check in. She exemplified hospitality! Everything happened in real time-reservation. We feel comfortably set.
Thank you
We were stuck in Houston for two nights with our dog and no where to stay Jason worked tirelessly and found us a room near the airport where we were able to check in at 10
Am!'
Very professional, explained everything to me very clearly and was really nice. Reservation was fast and got the best price available. Thank you so much Giselle Enedina
Very professional and excellent service. Prompt and effective communication.
Very late at night, all hotels were sold out and she helped us find a place to sleep.
The person helping us to reserve a room on the phone was very nice. The frustration came when we would just about be done reserving and he'd say, oh, it just got taken and we'd start over and go through the process, and the same thing would happen as we were finalizing the reservation. It finally accepted the reservation on the 3rd try! Each time he'd try putting it through again, the price would go up. He would say it's because it's the weekend. But why the rise in the rate each time for the same size room? Just frustrating! Again, our assistant was kind and courteous though!
Paige was so very helpful. I tried to book online but it wouldn't process so she helped book it for me
I usually book online, but I had a few questions and Jorge made it so easy for me to navigate the process and book my rooms!
Kaliyah was extremely helpful … spending time answering all my questions and searching for the rest rooms. He is an asset to the Hilton team.
Gail Murray
Great! Heather was friendly and experienced. I believe that she knows her job
Laurie recited her speech too quickly and charged me for a reservation protection that i clearly stated i did not want. Called several times Monday regarded getting a refund and Laurie being one of the one's that answered the call refused to listen to me and said i needed to call another number and hung up on me. Fortunately i got Brett when i called back and he did a fantastic job getting me my refund within a couple minutes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members